JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
The Facilities Manager/Account Lead is responsible for managing service delivery across the NetApp account within the FMOD business unit. The role serves as the primary operational lead, managing 3 staff ensuring the client sites are managed from compliance and maintenance through to financial oversight and client relationship management. This position acts as the key point of contact for clients and stakeholders, managing all aspects of facility operations including preventative and reactive maintenance programs, contractor performance, and budgetary control and staff management. The FM/Account Lead will play a central role in maintaining service excellence, ensuring consistent, high-quality service outcomes across the portfolio.
This role represents a critical operational function, supporting client confidence, operational efficiency, and compliance integrity across the client sites. The position requires travel to sites and direct management of a team of 3 reports, working closely with Account Managers and support teams to exceed service delivery expectations.
An Overview of the role:
What this job involves:
Build and manage relationships with occupiers and clients, ensuring service delivery exceeds expectations across your portfolio of buildings according to agreed scope of work.
Ensure full compliance with Essential Services, Building Code of Australia, Australian Standards, Disability Discrimination Act, OH&S, environmental regulations, and risk management policies through annual inspections and hazard audits.
Manage property incidents proactively, implementing control measures and overseeing OH&S consultants to maintain statutory compliance and best practice in areas like asbestos control and essential safety measures.
Schedule and oversee preventative maintenance programs, managing third-party suppliers and contractors across mechanical, electrical, hydraulic, security, and fire systems while monitoring performance against KPIs.
Coordinate non-routine maintenance through competitive quotation processes and regular supplier meetings, providing monthly work-in-progress reports to ensure timely completion and value delivery.
Manage financial processes including purchase orders, invoice approvals, overdue payment resolution, and monthly expenditure analysis to maintain budget control and supplier relationships.
Prepare and monitor budgets for repairs, maintenance, and capital works, providing monthly reports, quarterly forecasts, and annual budget input with accurate facility cost code tracking.
Interface daily with tenants and vendors to maintain smooth building operations, respond to information requests, and facilitate works across the property portfolio.
Collaborate with FM On Demand and account teams to deliver consistent service levels across IFM accounts while contributing to continuous improvement initiatives and sustainability programs.
Comply with all JLL and client policies, fostering a team environment that supports cooperation, performance excellence, and personal success across all facilities management activities.
Sound like you? Why don’t you apply? To apply you need to be:
An engaging people manager who thrives on inspiring and developing their team.
Proactive with a keen eye for detail and the ability to balance multiple priorities.
Possess a can do attitude with proven ability to build and maintain relationships
A strategic thinker who is capable of dealing with ambiguity and solve complex problems effectively.
7 to 10 years property management experience or 5+ years in a related field
FM or Technical qualifications preferred but not mandatory.
Experience with managing critical environments and projects within this environment.
Ability to deal with a variety of issues concurrently, within tight operational deadlines.
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number LMREQ525495
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
