About Your Role
As Team Leader, you will play a key role in coordinating and supporting the Specialist Outpatients administrative team, ensuring patients and clinicians receive a responsive, efficient and high-quality service.
In this role, you will:
Lead, supervise and support administrative staff to achieve service and KPI outcomes.
Coordinate administrative rosters, workload allocation, training, onboarding and staff development.
Provide high-level administrative support to clinicians and help maintain effective outpatient systems and processes.
Identify and resolve operational issues while contributing to quality improvement and service redesign initiatives.
Coordinate facility, maintenance and access requirements and act as a key contact for internal and external stakeholders.
About You
We are looking for an organised and proactive administrative leader who can confidently manage competing priorities, support a diverse team and adapt to the changing needs of a busy healthcare environment.
You will demonstrate:
Proven experience supervising staff and supporting performance, development and KPI outcomes.
Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
Excellent problem-solving and decision-making skills, with initiative to identify and implement improvements.
High-level written and verbal communication skills and the ability to build positive working relationships.
Knowledge and experience with outpatient administration, including appointment scheduling, waitlist management, referrals and relevant hospital information systems.
Check out our quick tips and application essentials!
What we can offer you:
We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
Redland Hospital:
Redland Hospital is the major health centre for adults and children in the Redlands and Brisbane's southern bayside suburbs. We provide a range of services including emergency care, primary health and minor injury care, acute and subacute medicine, general surgery, maternity and paediatric, mental specialist outpatient and mental health care.
It's an exciting time as our Redlands Coast community grows bringing a diverse range of patients & an opportunity to make a real difference in the community. With more beds, new and expanding services the Redland Hospital expansion provides a range of opportunities to pursue and build a long-term career, enjoy a supportive work environment, professional growth opportunities, and a vibrant community!
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
