Location: Sydney (Hybrid)
At Aurora Expeditions, we deliver small-ship adventure travel to some of the world’s most remote and remarkable places. With a strong focus on sustainability, education and meaningful experiences, we’re looking for an organised and detail focused Activities Coordinator to help make our onboard activity program run seamlessly.
This role sits at the centre of our expedition activity program, coordinating everything from passenger applications and approvals through to voyage preparation.
You’ll be the key link between passengers, activity specialists and internal teams, ensuring that activity participation is safe and well-organised, while still delivering a smooth and enjoyable pre-voyage experience.
You’ll play a central role in coordinating passenger participation across all expedition activities, managing the process end-to-end from application through to approval. This includes reviewing and assessing applications for activities such as kayaking, diving, snorkelling and alpine programs, verifying certifications and medical clearances, and maintaining accurate records in the CRM. You’ll ensure the process runs smoothly and compliantly, while also contributing to improvements in forms, workflows and reporting. A key part of the role is managing the activity email inbox and responding to passenger queries, providing clear guidance on requirements and status, and following up to ensure all documentation is received on time.
You’ll also support the planning and delivery of activities across each voyage, including preparing activity overviews, briefing materials and participation reports. Working closely with Sales, Marketing, Groups and Customer Service, you’ll ensure all activity information is accurate, complete and aligned. The role involves regular coordination with activity specialists, as well as maintaining up-to-date resources, manuals and shared documentation. Along the way, you’ll track participation trends, share feedback to improve the overall experience, and help ensure all activity operations align with Aurora’s sustainability standards.
Skills & capabilities
- Strong organisation skills and attention to detail as you’ll be managing multiple timelines and moving parts
- Clear, professional communication with a customer-first mindset
- Comfortable working across teams and building strong relationships
- Proactive problem solver who can navigate incomplete information or last-minute changes
- Confident using systems (Salesforce preferred) and tools like Excel, Teams and shared drives
- Able to work across time zones and manage competing priorities
Experience
- 2–3 years in administration/coordination, operations or a similar role (travel/tourism or expedition industry highly regarded)
- Good understanding of adventure activities such as kayaking, diving, snorkelling or alpine programs
- Experience managing documentation, compliance processes or customer-facing workflows
- Exposure to expedition or adventure travel operations is a strong advantage
- Be part of a purpose-driven, B Corp certified organisation
- Work with a passionate global team delivering unique expedition experiences
- Play a key role in shaping how our guests experience activities in some of the world’s most incredible environments
This role involves balancing compliance requirements with delivering a smooth and positive passenger experience. You’ll also be working across multiple timelines and stakeholders, particularly during peak voyage periods.
If you’re highly organised, enjoy working behind the scenes to make complex operations run smoothly, and have an interest in expedition travel, we’d love to hear from you.
