About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
The Langham Melbourne is renowned for quality, timeless luxury and genuine service. Featuring 388 elegantly appointed guest rooms and suites, dining, meeting and function facilities, and the lavish haven –Chuan Spa .The Langham Melbourne reflects Langham Hotel International's philosophy of elegance in design, innovation in hospitality, genuine service and captivation of the senses creating a uniquely enchanting experience
Do you possess this unique skill set?
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Presence
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Charisma
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A Sense of Humour
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Ability to create a truly memorable and genuine 5 star luxury guest experience
The Langham Hotel Melbourne has a rare and exciting opportunity for an individual who truly understands the Guest experience in a 5 star environment.
As a senior team member, you’ll work collaboratively with the Bell Attendants to extend a warm welcome upon guest arrival and a fond farewell as they depart. You’ll also play a key part in ensuring smooth operations, particularly during busy periods such as promotions and peak trade.
- Some of your responsibilities will involve:
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Managing driveway traffic flow to ensure smooth and safe operations
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Supporting the Bell Services team to coordinate guest arrivals and departures
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Providing exceptional customer service for all guests, visitors and VIPs
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Answering questions with a high level of detail and knowledge of the complex & surrounds
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Multi-tasking in a fast-paced and busy environment
- Greet all guests with friendliness and professionals
- Assist guests with directions, queries or recommendations on the local area
- Maintain a well-groomed appearance in accordance with hotel standards
- Assist to valet park vehicles when required
- Open car doors and assist guest's alighting from the vehicle when necessary
- Load, and unload, luggage into and from guest vehicles
- Summoning taxi's from the rank as needed
- With the assistance of other Bell colleagues ensure driveway remains as clear of vehicles as possible at all times
A critical role within the Front Office team, as a Doorperson at The Langham Melbourne, you will have the unique responsibility of creating the first and last impression with our guests, whilst ensuring the Porte Cochere is kept running efficiently at all times. You will pride yourself on delivering a sincere and memorable service experience in line with our Mission: "Building Great Memories”
For this role, your attributes will be inclusive of the following:
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The ability to create a positive and memorable guest experience - with every guest - every time
- Proven ability to building relationships with our regular guest's
- Have a strong work ethic
- Be very efficient and work well under pressure in a fast paced environment
- Proven organisational and time management skills
- Excellent communication and interpersonal skills
- Availability to work a variety of shifts - morning / afternoon / evening
- Hold a current full manual Australian drivers license (probationary drivers licenses will not be accepted)
This role requires colleagues to work in an active work environment, where manual handling tasks will be required.
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, complimentary meals in our staff restaurant, and opportunities to learn new skills and grow your career. You'll join a team of positive and passionate individuals who's key focus is 'Knowing our Guests and Building Great Memories'.
If you believe this sums up your skills set then we would love to hear from you!
GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.
EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.
