We are seeking an experienced and motivated Administration Manager to lead and coordinate all administrative functions of our hospital. Reporting directly to the Director of Finance and Support Services, this leadership role is responsible for ensuring the efficient operation of patient administration, admissions, reception, billing support, workforce management, and associated administrative services.
As a key member of the hospital management team, you will work collaboratively across departments to deliver exceptional patient experiences, drive operational excellence, support continuous improvement initiatives, and ensure compliance with organisational and legislative requirements.
Key Responsibilities
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Lead, manage, and supervise the administrative team, including rostering, recruitment, onboarding, training, mentoring, performance management, and staff development.
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Oversee the day-to-day operations of reception, admissions, outpatient services, and patient accounts.
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Attend and contribute to daily, weekly, and monthly operational and management meetings.
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Ensure compliance with hospital policies and procedures, accreditation standards, and health fund requirements.
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Develop, implement, and continuously improve administrative processes and systems to enhance efficiency and service delivery.
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Monitor departmental performance and prepare timely reports, KPI data, and operational updates for the Director of Finance & Support Services.
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Ensure the hospital delivers exceptional customer service and a positive experience for patients, families, medical practitioners, and other stakeholders.
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Effectively manage staffing resources and daily rosters to support operational requirements.
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Identify training needs and provide ongoing coaching, mentoring, and support to team members.
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Drive change initiatives and support continuous improvement across administrative services.
About You
You are an experienced administration leader with a passion for delivering exceptional patient care and leading high-performing teams. You have strong organisational, communication and leadership skills, thrive in a fast-paced healthcare environment, and are proactive, adaptable and committed to continuous improvement.
You Will Also Bring
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Demonstrated experience leading administration teams, preferably within a healthcare environment.
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Strong leadership, organisational, communication and time management skills.
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Ability to manage competing priorities and build collaborative relationships across multidisciplinary teams.
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Commitment to delivering exceptional patient-centred care and customer service.
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Experience with private health funds, patient administration systems and Microsoft Office.
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A proactive approach to problem-solving and continuous improvement.
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Tertiary qualifications in Health Management, Business or a related discipline, or equivalent experience (desirable).
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Previous experience in a private or public hospital setting and leading service improvement initiatives (desirable).
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
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Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
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Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
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Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
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Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
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Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
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Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
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A values-led workplace where you’ll be supported personally and professionally
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A place with flexible, permanent and career-growth opportunities nationwide.
