Job description
Agency Department of Logistics and Infrastructure Work unit Motor Vehicle Registry
Job title Customer Service Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Alice Springs, Tennant Creek
Position number 14783 RTF 351579 Closing 19/07/2026
Contact officer Elysha Ryder, MVR Regional Coordinator on 08 8951 5293 or [email protected]
About the agency https://dli.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351579
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website
Primary objective
Provide quality customer service and advice to customers on all driver licensing and vehicle registration matters as well as
administration services and support for the effective operation of MVR offices.
Context statement
The Customer Service Officer delivers both face-to-face front counter assistance and call centre services through the MVR
Contact Centre. The MVR Contact Centre supports the operation of MVR, delivering a range of services including call centre
services; customer complaints handling and problem resolution; remote locality support, including Police Outstation MVR
service-related administration; mail processing; and processing and administration of on-line customer transactions.
Key duties and responsibilities
1. Provide high quality, customer focused services across both MVR front counter and contact centre settings.
2. Evaluate, authorise and process registration and licensing transactions in line with MVR policies, procedures and within
delegated powers as an MVR Deputy Registrar under the Motor Vehicles Act 1949.
3. Undertake general financial duties such as handling cash and EFTPOS transaction with a high level of accuracy including
conducting daily reconciliations and identify and reporting discrepancies to the appropriate level.
4. Provide timely advice, guidance and accurate information to customers on driver licensing and vehicle registration
matters.
5. Maintain accurate driver licence and vehicle records using MVR’s mainframe computer system.
6. Perform theory tests, issue conditional licences, licence class prerequisites and non-standard evidence of residency
approvals.
Selection criteria
Essential
1. A sound understanding of customer service focused delivery and experience in providing a professional and efficient
service.
2. Cash handling and balancing experience with an understanding of financial management practices in a customer service
environment, including EFTPOS transactions via a Point of Sale (POS) system.
3. Well-developed communication and interpersonal skills to interact effectively with a range of customers from diverse
cultural backgrounds in a courteous and professional manner.
4. Demonstrated ability to complete data entry accurately and efficiently and ability to use multiple software systems and
databases, or the ability to quickly acquire.
5. Demonstrated work ethic with the ability to apply initiative and solve practical problems, while working unsupervised
and as a member of a team in a high pressure and fast paced environment.
6. Demonstrated understanding of the importance of maintaining privacy and confidentiality.
Desirable
1. Previous experience in a contact centre environment.
2. Sound knowledge of driver licensing and vehicle registration policy and procedures or a demonstrated capacity to
interpret and apply legislation.
Further information
This role may include rotational Saturday shifts and duties at other regional Motor Vehicle Registry offices. A National Police
Criminal History Check may be required prior to commencement.
