About the role
As a SIAM Lead, you will make an impact by driving seamless service integration and operational excellence across multiple internal teams and external service providers. You will be a valued member of the IT Infrastructure / Service Delivery team and work collaboratively with delivery leaders, vendors, and key business stakeholders to ensure effective service orchestration and governance.
In this role, you will:
Oversee day-to-day SIAM operations, ensuring effective coordination across multiple service providers
Lead service integration and ensure all service components function cohesively end-to-end
Manage major incidents, escalations, and cross-supplier collaboration to ensure timely resolution
Drive governance, compliance adherence, and performance monitoring across suppliers
Enable continuous service improvement and operational maturity within the SIAM model
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid in a client office in Melbourne, Australia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.
What you need to have to be considered
Strong experience in Service Integration and Management (SIAM) or multi-vendor service environments
Solid understanding of IT Service Management (ITSM) frameworks (ITIL preferred)
Hands-on experience with Incident, Major Incident (MIM), Problem, and Change Management
Proven ability to manage vendor performance, SLAs, and service delivery governance
Experience handling escalations and driving cross-functional collaboration across suppliers
These will help you stand out
Experience establishing or maturing a SIAM operating model
Strong stakeholder management and communication skills across business and IT leaders
Experience in performance reporting, KPI tracking, and service improvement initiatives
Knowledge of compliance, regulatory frameworks, and risk management practices
Ability to influence, negotiate, and drive outcomes in complex enterprise environments
We’re excited to meet people who share our mindset for service excellence and collaboration. Don’t hesitate to apply, even if you don’t meet every requirement—transferable experience and fresh perspectives are highly valued.
