Rare External Opportunity – Dispatcher
Are you ready to take the next step in your career? We are looking for a motivated and organized team member to join our Adelaide Operations team as a Dispatcher.
This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service while supporting our fleet and operational efficiency.
About the Role
As Dispatcher, you will be at the heart of our day-to-day operations, coordinating courier movements, supporting compliance, and ensuring a smooth and effective delivery experience for our customers. You will also be the first point of contact for our courier team and a key liaison between drivers, customers, and internal departments.
Key Responsibilities
-
Allocate couriers in a timely and efficient manner
-
Monitor fleet activity throughout the day
-
Provide day-to-day support to couriers, ensuring compliance with FedEx standards and regulations (e.g. Chain of Responsibility, Fatigue Management)
-
Liaise directly with major customers, addressing service needs and issues as they arise
-
Support service recovery and customer satisfaction through proactive communication
-
Record and maintain accurate data to support reporting and KPIs
-
Work collaboratively with the wider team, including Customer Service and Linehaul
-
Actively contribute to our safety-first, people-first culture
Key Performance Indicators (KPIs)
-
On-time courier dispatch and minimal missed pick-ups
-
Compliance with COR and Fatigue Management
-
Customer satisfaction and prompt enquiry resolution
-
Data accuracy and timely reporting
-
Team collaboration and support
-
Identification of cost-saving or efficiency improvement opportunities
What We Are Looking For
Skills & Competencies
-
Strong communication and relationship-building skills
-
High attention to detail and ability to multi-task
-
Proactive, solutions-focused mindset
-
Sound judgment and decision-making under pressure
-
Familiarity with Perth metro routes and freight operations
-
Ability to work well within a team environment
Experience & Qualifications
-
Experience in a courier role is highly regarded
-
Intermediate computer skills (Microsoft Office, dispatch systems)
-
Understanding of Chain of Responsibility and Fatigue Management
-
Knowledge of Dangerous Goods handling is an advantage
Grow your career at FedEx, starting right here at Adelaide Hub.