IT Support Technician
Head Office – North Melbourne
Full Time, Permanent role
About us
Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania
Your new role
The IT Support Technician is responsible for ensuring the continued delivery and availability of IT services across Wintringham. This role drives delivery of the internal IT helpdesk, working with external managed service providers and raising IT service concerns to Service Delivery. The role requires broad experience across IT infrastructure, applications, and security, with a strong focus on collaboration and continuous improvement.
Other duties and responsibilities and duties include:
- Provide timely IT support through helpdesk, phone, and ticketing systems, ensuring service levels are met.
- Troubleshoot and resolve technical issues across multiple locations, with remote and onsite support as required.
- Install, configure, maintain, and manage end-user devices, software, hardware, and technology lifecycles.
- Collaborate with vendors and service providers, maintain technical documentation, and support cyber security and information security requirements.
- Contribute to IT projects, continuous improvement, technology strategy delivery, and business continuity/disaster recovery activities.
We are looking for candidates with the following:
- Relevant tertiary qualification in Information Technology, Computer Science, Information Systems or a related discipline or equivalent demonstrated professional experience
- Demonstrated experience providing Level 1 and 2 IT support in Microsoft environments, including Windows, Microsoft 365, Active Directory, and Entra ID.
- Experience supporting networking technologies (LAN, WiFi, 4G/5G, SD-WAN) and end-user devices across Windows, Android, and iOS platforms
- Proven ability to support users across multiple sites, with willingness to travel as required
- Strong customer service, communication, troubleshooting, and problem-solving skills. Including the ability to manage competing priorities, work flexibly, and participate in an on-call roster
What we can offer you
We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:
- Competitive pay rates - from $80,000 - $85,000 depending on experience + Super
- Permanent, full-time role
- Not-for-profit salary packaging benefits: salary package your personal expenses up to the amount of $15,900.
- Flexible and hybrid work: Where possible, we will offer flexible working hours that suit your life.
- Continuous development: we believe in giving our staff the skills they need and will keep you up to date with yearly qualifications such as behaviour management, first aid, CPR and manual handling. We offer many growth opportunities and have a strong internal recruitment program.
- Free access to wellbeing services When you are employed at Wintringham, you will have access to our Employee Assistance Program and Staff wellbeing portal
How to apply
For more information about the role, you can download a copy of the Position Description here.
Contact Ben Brand with any questions about the role [email protected].
Applications close on Tuesday 14 July 2026 at 5pm.
Please don’t wait for the closing date as we will be assessing applications as they are received.
Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties may prevent Wintringham from being able to continue with your application.
Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.
Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine as well as the 2026 Influenza Immunisation before commencing employment, and must provide evidence.
