Visitor Information Volunteer - Mareeba Heritage Centre

FNQ Volunteers -
Mareeba QLD

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Job Details

Volunteer
14 hours ago

Benefits

Uniform provided

Qualifications

Working with Children Check

Full Job Description

About this opportunity

Whilst on duty, volunteers are responsible for being ambassadors for Mareeba and the Atherton Tablelands. Volunteers will:

Provide a warm, friendly and sincere welcome to visitors to Mareeba, thus enticing visitors to stay longer in our region.
Develop knowledge base and respond to visitors in a timely manner, using the full extent of resources available.
Assist visitors with all inquiries in an unbiased manner.
Answer the telephone promptly and politely.
Show a willingness to participate in tasks as requested by the Manager.
Assist in administration duties including such duties as ensuring adequate stationery and printing supplies are held, mail collection, sales of tours and merchandise to visitors.
Process merchandise sales when items are sold, details are entered on to the daily Sales Sheet and correct change is given.
Prepare or close the register and EFTPOS system at end of day as may be required.
Ensure the counter and display area is kept neat and tidy and replace brochures as needed.
Maintain a high level of confidentiality at all times, respecting privacy of local business operators, fellow volunteers, the Mareeba Heritage Centre and its staff.
When on duty at the Visitor Information Centre wear the uniform as provided and keep it maintained and wear name tag at all times whilst volunteering.
Refer any inquiries beyond general enquiries (school groups, conferences, tour operators, Mareeba Chamber of Commerce etc.) to the Manager.
Take detailed messages including name and telephone number of persons delivering brochures or leaving messages for staff or fellow volunteers.
Accurately record and maintain entries on to the daily Statistics Sheet.

Requirements

Working with Children Check

ID: 248245

Organisation

Mareeba Heritage Centre t/as Mareeba Heritage Museum and Visitor Information Centre

Location

Mareeba QLD

Time required

Regular - more than 6 months
Days: Weekdays, Weekends
Times: Mornings, Afternoons
minimum 4 hour shifts

Training

All volunteers receive an induction to the Mareeba Heritage Museum & Visitor Information Centre

Suitable for

Younger Volunteers, under 18
Travelling Volunteers
Skilled Volunteers
Centrelink Volunteers
Work Experience
Young adults, 18 - 24

Type of work

Tour Guides, Information & Heritage
Administration & Office Management

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About this opportunity

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