Lead people. Drive quality supports. Make a genuine difference every day.
CSBS is seeking an experienced and values-driven Team Leader to provide leadership across two Supported Independent Living (SIL) services in Ipswich.
This is a hands-on leadership role supporting adults with complex disability and health support needs while guiding, mentoring, and coordinating a team of Support Workers to deliver safe, person-centred, high-quality supports.
Working closely with the Operations Manager, you’ll oversee the day-to-day operations of both homes, ensuring participants receive supports that reflect their goals, choices, rights, and aspirations while maintaining compliance with NDIS Practice Standards and organisational requirements.
About the Role
This full-time position combines direct participant support with leadership, coaching, and service coordination responsibilities across two SIL homes.
You’ll provide operational oversight, support quality outcomes for participants, and build a positive, capable team culture that promotes dignity, independence, inclusion, and meaningful community participation.
Your Role May Include
- Leading and mentoring Support Workers across two SIL sites
- Delivering hands-on support to participants with complex disability and health support needs
- Conducting staff supervision, reflective practice sessions, and performance conversations
- Liaising with families, nominees, support coordinators, allied health professionals, and other stakeholders
- Supporting participant choice and decision-making regarding their homes, routines, and supports
- Monitoring documentation, reporting, and compliance requirements
- Managing household purchasing, consumables, and approved budgets
- Promoting Positive Behaviour Support practices and safe support delivery
- Ensuring supports are delivered in accordance with NDIS Practice Standards and CSBS policies and procedures
About You
You are an experienced disability professional who enjoys developing others and leading by example.
You can balance participant-focused support with operational responsibilities, build strong relationships with stakeholders, and maintain a calm, solutions-focused approach in complex environments.
Due to specific support needs, privacy and the preferences of the participant, this position is open to female applicants only. It is considered a genuine occupational requirement under Section 25 of the Anti-Discrimination Act 1991 (QLD).
Highly Desirable Experience
- Supported Independent Living (SIL)
- Complex disability support
- High Intensity Daily Personal Activities (HIDPA)
- Positive Behaviour Support
- Medication administration and health supports
- Staff leadership, supervision, coaching, or mentoring
- NDIS Practice Standards and quality compliance
- Managing operational requirements within a 24/7 support environment
You’ll Bring
- Demonstrated experience supporting people with disability
- Previous experience leading, mentoring, or coordinating teams
- Strong written and verbal communication skills
- Excellent organisational and problem-solving abilities
- Confidence managing competing priorities across multiple sites
- A collaborative and values-driven leadership style
- Commitment to person-centred practice, dignity, choice, and inclusion
- Resilience, adaptability, and a continuous improvement mindset
Qualifications & Requirements
- NDIS Worker Screening Check (or willingness to obtain)
- Queensland Blue Card
- Current First Aid & CPR Certification (or willingness to obtain)
- Current Queensland Driver Licence
- Reliable insured vehicle
- Certificate III or IV in Disability, Individual Support, Community Services or similar (or willingness to undertake)
Please send your resume and a cover letter to [email protected] with a brief overview of your relevant experience.
We are a NDIS-registered provider supporting people with disability across southeast Queensland.
We support people to practice decision-making across all parts of life, and our relationship-based model of co-designing supports places the person at the centre of all their life decisions, so a person can live their best life, make their plans, and be treated with dignity and respect, free from discrimination.
We are an energetic and motivated workforce. We come from all walks of life with complementary skills and abilities. Recruiting talented people with diverse backgrounds and life experiences, helps us make sound business and organisational decisions and grow our culture of mutual respect.
People of all ages, abilities, genders, cultures, and ethnicities are encouraged to apply for positions with us.
To learn more about us, visit csbs.com.au
At CSBS, you’ll join a dedicated team! We’re passionate about the people who choose us to support them, about each other, and about doing the right thing. We’re more than just a workplace; we’re a values-driven organisation that puts people first.
Here’s what makes CSBS a great place to work:
- Paid full-day induction and buddy shifts to set you up for success
- Set, permanent rosters to support work-life balance
- Opportunities across multiple SIL homes for experience, variety, and career growth
- Competitive pay and ongoing training to build your skills
- A supportive, inclusive team culture that celebrates your impact
- We are a Fitness Passport partner – access 460+ gyms and pools at a discounted rate.
- Be part of an organisation that’s growing rapidly—with you along for the journey
If you’re passionate about making a real difference, we’d love to welcome you to the CSBS team.
Curious to see learn more about the life of a Support Worker at CSBS? Read our article here – https://www.csbs.com.au/a-day-in-the-life-of-a-disability-support-worker-meet-rosemary/
