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Location: Sunshine, Footscray and Williamstown Hospitals
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Employment Type: Fixed Term (12 months), Full Time
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Salary: OT Grade 2/Physio Grade 2/SW Grade 2/RN HITH/PAC Nurse Level 2 (multi-disciplinary role, relevant to multiple agreements and classifications) + Superannuation + Salary Packaging
About the role:
Western Health is seeking an experienced and compassionate clinician to join our Emergency Department Care Coordination (EDCC) Team on a 12-month fixed-term, full-time basis. This is an exciting opportunity to work within a dynamic, multidisciplinary service that supports some of the most vulnerable members of our community by delivering innovative, person-centred care within the Emergency Department.
As an Emergency Department Care Coordinator, you will play a key role in improving patient outcomes by reducing avoidable hospital admissions, facilitating safe and timely discharges, and coordinating care for patients with complex medical, psychological and social needs.
This role has a strong focus on the Frequent Presenter Portfolio (FPP), supporting patients who regularly attend Western Health Emergency Departments through the development of individualised, trauma-informed management plans that promote consistent, safe and effective care.
Key responsibilities:
Working within a transdisciplinary team, you will provide comprehensive care coordination for patients presenting with complex needs, including those experiencing:
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Mental health challenges
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Substance use issues
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Homelessness or housing insecurity
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Disability
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Family violence
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Complex aged care needs
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Neurodiversity and behaviours of concern
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Significant psychosocial complexity
You will collaborate closely with emergency clinicians, inpatient teams, community providers and external agencies to remove barriers to discharge, improve continuity of care and support patients to access appropriate services within the community.
As part of the Frequent Presenter Portfolio, you will:
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Develop and coordinate multidisciplinary Emergency Department management plans for patients with complex health, psychosocial and behavioural needs.
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Work collaboratively with internal and external stakeholders to ensure a consistent, coordinated approach to patient care.
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Apply trauma-informed, recovery-oriented and person-centred principles to improve patient outcomes.
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Identify patient triggers, communication preferences and de-escalation strategies to support both patient and staff safety.
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Contribute to initiatives that improve patient flow, reduce avoidable Emergency Department presentations and support timely access to appropriate services.
About you:
You are a skilled clinician who thrives in a fast-paced environment and enjoys working collaboratively to solve complex problems. You have a genuine commitment to person-centred care and are passionate about improving outcomes for vulnerable populations.
You will bring:
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Qualifications in Nursing, Social Work, Occupational Therapy, Physiotherapy
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Current registration with the relevant professional board or association.
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Demonstrated experience working with people experiencing complex health and psychosocial needs.
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Strong clinical assessment, care coordination and discharge planning skills.
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Experience working within multidisciplinary teams.
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Excellent communication, negotiation and stakeholder engagement skills.
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A trauma-informed, recovery-focused and culturally safe approach to care.
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The ability to think critically, prioritise effectively and work autonomously in a busy Emergency Department environment.
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Experience in Emergency, Acute Care, Mental Health, Community Health or Care Coordination will be highly regarded.
Click here for the Position Description
About Western Health
Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
Why join us?
Compensation and benefits
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Competitive salary packages aligned with market standards.
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Health and wellbeing programs, including flexible work arrangements.
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Scholarships and grants to support your continuous learning journey.
Learning and development opportunities
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Access the Western Health Learning Academy (WHA) for personalised learning pathways.
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Professional growth programs, including postgraduate studies and clinical education.
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Mentorship and career support.
Community impact and inclusion
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Make a meaningful difference in patients’ lives through compassionate care.
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Join a workforce that champions diversity and inclusion.
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Engage in community wellbeing initiatives and groundbreaking healthcare research.
Organisational culture and environment
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Thrive in a collaborative, compassionate and innovative team environment.
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Be part of a culture that celebrates continuous improvement and excellence in healthcare.
Ready to make an impact?
If you’re passionate about improving care for people with complex needs and want to be part of an innovative service focused on improving patient outcomes, access and flow, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 2 August 2026.
Enquiries: For further information about this role, contact Jacinta Brenan on 0481 476 522 or via
[email protected].
Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
