The Heart Applecross – Applecross, WA
We are seeking an experienced and motivated Assistant Venue Manager to join the leadership team at The Heart Applecross, part of ELG Australia.
This is an exciting opportunity for a hands-on hospitality professional to help lead a high-volume, premium venue and support the Venue Manager in delivering exceptional guest experiences, strong team culture, and consistent operational standards.
About the Role
As Assistant Venue Manager, you will play a key role in the day-to-day running of the venue, including supporting service, managing staff, and ensuring operational excellence across all departments.
You will be expected to lead from the front in a fast-paced environment and maintain a strong focus on service standards, team performance, and compliance.
Key Responsibilities
- Support the Venue Manager in daily operations of the venue
- Lead, roster, and manage front-of-house and/or back-of-house teams
- Drive high standards of customer service and guest experience
- Oversee compliance with RSA, WHS, and company policies
- Assist with training, onboarding, and staff development
- Manage service periods and step into leadership during peak trade
- Assist with stock control, ordering, and wage targets
- Support venue presentation, cleanliness, and operational readiness
About You
- Previous experience in a supervisory or management role in hospitality
- Strong leadership skills with a hands-on approach
- Ability to perform under pressure in a busy venue
- Excellent communication and team management skills
- Strong understanding of service standards and compliance requirements
- Availability to work nights, weekends, and public holidays
- Passion for hospitality and delivering great guest experiences
What We Offer
- Opportunity to grow within a rapidly expanding hospitality group
- Supportive leadership team and strong venue culture
- Competitive salary package (based on experience)
- Career progression opportunities across venues
- Dynamic, fast-paced working environment
Location
The Heart Applecross – Applecross, Western Australia
Pay: $62,012.11 – $100,000.00 per year
Benefits:
Work Location: In person
