Business Travel Consultant

Gray Dawes Travel
Sydney NSW

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Job Details

Full-time

Qualifications

Communication skills

Full Job Description

We are currently recruiting for an experienced Business Consultant who is willing to work regular weekends, whether that is every weekend (15 hours), every Saturday, every Sunday or alternating each week. For part time hours we can offer hours between 15 – 30 hours per week, these hours need to include weekend work.

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Location

Melbourne or Sydney

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Employment Type

Full time

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Department

Operations Department

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Work Location

Hybrid

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Experience Level

Experienced

Key Responsibilities

Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
Process E tickets and other required travel documentation in accordance with client profiles.
Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
Give clients accurate information pertaining to their planned itinerary.
Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.

Skills & Requirements

Experience

Business travel experience

Attitude & Aptitude

Excellent attention to detail
Able to work to strict deadlines
Able to work as part of a team
Manage your own time effectively
Excellent Rapport Builder

Skills & Knowledge

Fares and Ticketing Knowledge
Effective telephone skills
Verbal reasoning skills
Good written communication skills as job role is predominately email based.
Good Active Listener

Qualities

Confident
Personable
Able to quickly build trust
Ambition & drive to do the best
Proactive
Adaptable
Ability to think calmly & laterally

Other Requirements

Able to work between hours of 8am – 6pm – on a rota basis
Able to attend out-of-hours training/presentations
Some bank holiday work may be required
Home workers – Monthly Office visits

Other Accountabilities

Put customers first and deliver the best possible service at all times.
Adhere to all relevant policies, operating procedures and standards at all times.
Attend staff meetings and training sessions as required.
Always work with due care and attention to ensure the personal safety of yourself and others.
Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
Ensure that the profile and booking systems are 100% accurate and up to date all the time.
Monitor and Action personal and Team Queues
Ensure that all tickets are issued within specified deadlines.
Calculate and process refunds within 24 hours of a cancellation.
Arranging hotel billbacks.
Rail refunds and enquiries
Give training, advice and support to new members of staff.
Provide expert support as first-line responders to online queries.

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