Service Coordinator – Facilities Maintenance
Location: Windsor, NSW (Servicing Clients Australia/New Zealand)
Work Type: Full-Time, Monday to Friday
About Zerimar
Whether you are looking to take the next step in your career or are an experienced professional, Zerimar offers the opportunity to gain invaluable experience across a wide range of exciting fit-out, refurbishment, and facilities maintenance services.
We are looking for a proactive, fast-learning Service Coordinator to join our busy, dynamic team in Windsor. In this role, you will be a valued member of our team, responsible for the end-to-end management, coordination, and delivery of preventative and reactive facilities maintenance works for our diverse portfolio of clients nationwide and in New Zealand.
Key Responsibilities
Service & Operations Coordination
- Coordinate and manage the delivery of nationwide facilities maintenance services, encompassing HVAC, electrical, plumbing, carpentry, and ad-hoc support.
- Schedule and dispatch subcontractors to perform repair and maintenance jobs, ensuring timely service delivery.
- Monitor, control, and manage work orders and job requests to exceed customer expectations and meet internal KPIs.
- Source and order parts, materials, and organize couriers to ensure smooth project execution.
- Problem-solve operational bottlenecks and scheduling conflicts in real-time.
Client & Subcontractor Relations
- Act as the primary point of contact for clients and subcontractors via phone and email.
- Maintain accurate and up-to-date contact lists and client databases.
- Build strong, professional relationships through exceptional communication.
Finance & Administration
- Process client invoices and manage accounts receivable/payable workflows.
- Process payments to suppliers and subcontractors accurately.
- Utilize cloud accounting systems and the MS Office Suite (Excel, Word, Outlook) for daily admin reporting.
- Manage inventory control and maintain office organization (including restocking office supplies).
Requirements
- Proven experience in a Service Coordinator or similar operational role within facilities maintenance, property, real estate, or logistics.
- Strong scheduling skills, with a track record of managing subcontractors and trade workflows.
- Tech-savvy with hands-on experience in cloud accounting systems (e.g., Xero/MYOB) and proficiency in MS Office (Excel, Word, Outlook).
- Exceptional communication skills with a polished professional presentation.
- A natural problem-solver who thrives in a fast-paced environment and hits the ground running.
What’s on Offer (Benefits)
- Great Work/Life Balance: Consistent Monday to Friday schedule.
- Paid Overtime: Your extra time and dedication are always rewarded.
- Career Growth: Real opportunities to develop and expand your professional skill set.
- Fantastic Culture: Join a supportive, friendly, and collaborative team environment
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Employee mentoring program
- Free drinks
- Professional development assistance
- Travel reimbursement
Ability to commute/relocate:
- South Windsor NSW 2756: Reliably commute or planning to relocate before starting work (Required)
Education:
- Certificate I - IV (Preferred)
Work Location: In person
