EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As an Impairment Benefits Specialist, you’ll be responsible for proactively managing, assessing, and determining impairment benefit claims. You’ll navigate the requirements of the Accident Compensation Act 1985, the Workplace Injury Rehabilitation and Compensation Act 2013, and WorkSafe guidelines, including the Online Claims Manual.
You’ll also manage disputes related to impairment benefits and ensure all actions are completed within legislative, policy, and performance timeframes. This role calls for strong attention to detail, confident decision-making, and a focus on achieving fair and timely outcomes for injured workers.
This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
Engage with all stakeholders to effectively manage an impairment benefit claim from end to end, including completing liability assessments, attending and participating in ACCS (where required), draft medical panel submissions, Independent Impairment Assessor consultation/report requests and entitlement to impairment benefit calculation and determinations, review responses and process payments for any impairment benefits given.
Ensure IB claims are managed in accordance with legislation, guideline, protocols and in accordance with WorkSafe scheme objectives.
Maintain internal relationships and demonstrate teamwork and commitment to solving operational challenges within and across teams.
ABOUT YOU
Experience in workers compensation/personal injury claims management is mandatory.
Accreditation through WorkSafe AMA guide training
Sound experience in impairment benefit management, assessment and determination
Experience with Victorian workers compensation disputation and litigation processes
Full understanding of the Accident Compensation Act 1985 (AC Act) and Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act)
Comprehensive knowledge of the American Medical Association’s Guides to the Evaluation of Permanent Impairment, fourth edition (AMA4) and any subsequent editions as required and its applicability/modification to impairment benefits claims based on Victorian worker compensation legislation
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
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A diverse and collaborative team culture like no other
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Flexibility to work from home to support work/life balance
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A corporate wellbeing program with discounted health insurance and gym membership
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Generous discounts from over 350 retailers through our RewardsHub program
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Comprehensive learning and development opportunities to help you reach your full potential
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Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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Companywide events to stay connected and celebrate success
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Entitlement to annual company incentive scheme + salary reviews
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Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
