- Lead a skilled team that keeps critical technology services running.
- Guide major incidents, system changes and long-term service improvements.
- Help shape reliable technology that supports justice services across Victoria.
- Use your leadership to solve complex problems and improve daily operations.
- Ongoing, full-time role earning $142,790 - $191,084 per year, plus super.
What you will do
As manager, IT incident, problem and change, you will lead the team responsible for incident, problem and change management across the department.
You will improve technology services, reduce risk and help keep important systems available when people need them most.
You will:
- manage major incidents and guide teams to restore services as quickly as possible
- lead planned technology changes that reduce risk and protect business services
- drive continuous improvements through problem management, reporting and performance analysis
- prepare clear reports, statistics and advice for senior leaders
- lead a high-performing team while supporting after-hours major incident response when required.
About you
A tertiary qualification in information technology management is desirable. Formal training in IT change management, ITIL V4.0 certification and experience with contemporary technology tools are also desirable.
You should also have:
- strong experience leading technology services and improvement programs
- sound judgement when balancing risk, cost and service outcomes
- excellent leadership and communication skills during complex incidents
- the ability to build trusted working relationships and lead positive change.
To learn even more about this role, please read the position description.
If you have any further questions, feel free to email Shane Ballard at [email protected].
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
