- Iconic brand with premium facilities at St Leonards. Boutique meets world class.
- Part time gig, delivering extraordinary end-to-end member experiences.
- Full-time gig, free gym membership, discounted personal training, and more benefits
Who are we?
Virgin Active is a globally recognised brand with over 233 clubs in 8 countries and more than 1 million members. As part of the Virgin Group founded by Sir Richard Branson, Virgin Active disrupted the UK fitness industry in 1999 by creating large health clubs offering an unprecedented number of world-class health and fitness products and services all under one roof.
Virgin Active opened its first club in Australia on Sydney's Northern Beaches in 2008 and is now building an unparalleled collection of iconic locations in Sydney and Melbourne. A global industry leader for two decades, Virgin Active Australia continues to innovate by developing a more personalised gym, multi-boutique experience and mission to inspire more Aussies to live an active life.
Located in St Leonards Square and spread across 1,158 sqm, our St Leonards club is your go-to location for work, rest and play on the lower North Shore. Inside you'll find purpose-built spaces for Boxing, Reformer Pilates, Yoga and Grid Training (HIIT), plus a gym with strength, cardio and functional training zones. We've also catered for your post-workout-self, with luxury changeroom amenities including Dyson Supersonic™ hairdryers, ghd® straighteners and Apelles products. It's the experience your workout deserves.
Your gig
- You'll welcome members and prospects with warmth, energy and genuine care — helping them find whatever they need (and sometimes what they didn’t know they needed yet).
- You'll deliver heartfelt service at every touchpoint, including answering queries about classes, memberships and facilities, supporting bookings, processing payments and resolving general enquiries.
- You'll support retention by delivering a seamless and considered break-up experience and offering relevant solutions to re-engage members where appropriate
- You'll ensure studios are sparkling before each class by cleaning equipment (bikes, boxing bags, weights, mirrors and floors) to the highest standard.
- You'll ensure all areas of the club — studios, changerooms and common spaces — are safe, clean and presentation-perfect.
- Be a visible ambassador for our brand values, culture and standards.
All about you
- You have aligned experience. You know what it’s like to work with a high-profile consumer brand and thrive on. You may also have some retail or hospitality sector experience. A+ for you
- You value high standards. You understand the impact that both exceptional service and immaculate spaces have on a premium member experience.
- You’re people-focused. You love connecting with others, solving problems and creating experiences that leave a lasting impression.
- You’re self-assured and calm under pressure. You listen well, communicate clearly and know when to step in or escalate.
- You’re driven and organised. You manage your time well, juggle competing priorities and take pride in getting things done properly.
- You have a can-do attitude. You think on your feet, adapt quickly and roll with change like a pro.
- You’re safety-minded and detail-oriented, with (or willing to obtain) First Aid, Working With Children Check.
What we offer you:
- One of the world’s most recognised and exciting brands
- A culture that’s all about inspiring people to live an active life
- A free membership for you (and your buddy) to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Work/life balance with flexible options
- Paid parental leave to spend time with your new little human
- Regular personal and professional and development
- Confidential 24-hour support via our employee assistance program
- Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.
Sound like your perfect fit? Apply now
