What you'll do
Provide hands-on support for ICT project delivery activities including infrastructure deployments, endpoint rollouts, telephony upgrades / replacement program, network equipment replacement programs, testing, cutovers, asset validation, and transition-to-BAU activities.
Maintain a sound technical understanding of networking, telephony, server infrastructure, and endpoint management technologies to effectively engage with technical teams, identify delivery risks, support issue resolution, and contribute to implementation planning.
Monitor and coordinate project deliverables, milestones, RFCs, incidents, defects, and remediation activities, ensuring accurate reporting, timely escalation, and successful delivery outcomes.
Collaborate with engineers, vendors, project managers, and operational support teams to validate technical documentation, implementation schedules, configuration records, asset information, and operational readiness requirements throughout the project lifecycle.
Participate in technical planning, CAB, implementation, testing, cutover, transition-to-BAU, and decommissioning activities, coordinating work packages, technical dependencies, change management activities, stakeholder communications, and project governance requirements.
Support the review and interpretation of technical designs, implementation plans, and project documentation to ensure alignment with operational standards, support requirements, and organisational objectives.
About you
We are searching for someone who has:
Demonstrated experience in the delivery of high quality customer service in a large complex environment.
Proven high level oral and written communication skills and a high-level ability to apply contemporary leadership principles to develop and maintain effective relationships within both the project team and external stakeholders.
Proven experience and high level knowledge to design and coordinate small to medium scale projects, including the planning, scheduling and tracking of project activities and deliverables, utilising available project management tools and methodologies.
Demonstrated analytical, conceptual and problem solving skills and an ability to work unsupervised whilst coordinating multiple tasks within agreed priorities, timeframes and accountabilities.
Demonstrated ability or the ability to quickly learn ServiceNow and ITIL Service Management processes (primarily incident / problem / change / config management)
Proven experience in the use of computers and software packages (eg MS Office, Visio, MS Project)
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing & development
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
