We need an Employment Hero power user who can come in, and help us build out the platform — forms, workflows, automations, and onboarding sequences — and leave it running cleanly. NDIS sector experience is a advantage.
Sapphire Support is the Sunshine Coast's leading registered NDIS provider, delivering person-centred disability and mental health support services across Assisted Daily Living, Supported Independent Living, Specialist Disability Accommodation, and Community Participation.
We've just got Employment Hero in place — but we need someone who knows the platform and has strong EH experience and build out what's still missing.
This is a short-to-medium term contract (casual or temp) for an Employment Hero specialist to configure and build out the remaining components of our platform. The work is primarily technical — creating forms, workflows, automations, onboarding sequences, and document templates — tailored to the compliance requirements of an NDIS registered provider.
You'll work directly with our Recruitment & Training Officer, Operations Manager, Payroll. You do not need an HR background — you need a strong working knowledge of Employment Hero.
- Custom forms
- Automated workflows
- Onboarding sequences — role-specific onboarding checklists and task flows
- Document templates — contracts, letters, policies, and HR documents configured for e-signature and automated distribution
- Offboarding workflows — structured exit processes including equipment return, system access removal, and final compliance checks
- Leave and certification tracking — setup or refinement of leave types, credential expiry tracking, and compliance registers within the platform
- Reporting and dashboards — building internal views that give our leadership team visibility over workforce compliance and onboarding status
- Integration review — assess how Employment Hero connects with our other platforms (ShiftCare for rostering) and identify any improvements
This role is for a builder, not a user. You'll need to demonstrate that you've actually can configured Employment Hero and understand the system — not just worked inside it.
You will have:
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Hands-on Employment Hero configuration experience — forms, workflows, automations, templates, permissions, and onboarding builders
- The ability to translate operational requirements into platform logic without needing extensive hand-holding
- An understanding of the NDIS sector would be advantageous, disability support, or community services — you'll be building forms and workflows that need to reflect real compliance requirements
- Strong attention to detail — the outputs of this work directly affect worker compliance and participant safety
- Clear communication — you'll be working with the management team and need to explain what you're building and why
Experience with the following is highly regarded:
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ShiftCare or similar rostering platforms
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Contract, casual, we're open to discussing the right structure in the future
- You will work onsite at Mooloooaba in modern office .
- As Employment Hero is a new operationg system to us to us— we'll define the full build list together
- Based on the Sunshine Coast; on-site at our Mooloolaba office
Tell us specifically what you've built in Employment Hero — forms, workflows, automations, templates. Generic applications will not be progressed. If you've worked with NDIS providers previously, tell us about that too.
We move quickly. If you're the right fit, expect to hear from us fast.
About Sapphire Support Sapphire Support is the Sunshine Coast's leading registered NDIS provider, delivering person-centred disability and mental health support services to participants who want to live independently, confidently, and on their own terms. Based in Mooloolaba, we support individuals across Assisted Daily Living, Supported Independent Living, Specialist Disability Accommodation, and Social & Community Participation — providing care that is tailored, evolving, and always built around the person. Our values We believe everyone deserves to live their best life. That belief sits at the heart of everything we do — for our participants and for our team. Compassion — We take a person-first approach in every interaction, recognising that every individual brings a unique set of needs, strengths, and goals. Quality — Our staff are experienced, well-trained, and supported to deliver the highest standard of care. Transparency — We're upfront, honest, and accountable — to our participants, their families, and each other. Individuality — Cookie-cutter care isn't our style. We tailor our support to the person in front of us, every time. What it's like to work here At Sapphire Support, we treat our team like family. You'll work alongside people who genuinely care — about the participants they support and about each other. We invest in your development through ongoing training, mentorship, and real career pathways, and our Employee Assistance Program means support is available to you too, not just those we serve. If you're looking for meaningful work in a team that has your back, you're in the right place.
