Responsibilities
Reception
· Open and close clinic.
· Greet patients and other callers at the practice in a courteous and efficient manner.
· Answer the telephone promptly and courteously.
· Schedule appointments for patients.
· Issue patient invoices/receipts and bulk bill as required.
· Enter and update patient registration details.
· Manage calls from patients wanting test results by referring them to the practice nurse on duty.
· To exercise confidentiality with regards to patient care and all aspects of the practice.
· Maintain reception area in a tidy and welcoming manner.
· Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
· Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
Administration
· Prepare and record outgoing mail and posting daily.
· Open and distribute incoming mail.
· Type medical reports as required.
· Scan and/or file patient correspondence, results daily, or as required.
· Ensure computer back-up hard drive is changed daily.
Other Duties
· To actively participate in general staff meetings.
· To attend training sessions in-house and external courses when required.
· General housekeeping such as tidying and cleaning of waiting room when necessary.
· Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
· Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
Expected behaviours and personal attributes
· Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
· Excellent interpersonal and communication skills.
· Always be well-presented, friendly, courteous and obliging.
· Represent the practice in a confident and positive manner at all times.
· Undertake all duties in a diligent manner, with honesty and integrity.
· Maintain absolute confidentiality regarding patient and practice information.
· Have a vigilant attitude to accuracy, being prepared to double check as necessary.
· Work cooperatively and independently.
· Demonstrate ability to prioritise and organise.
· Demonstrate commitment to ongoing professional development.
Pay: From $27.00 per hour
Work Location: In person
