Department: Property Services
Department/Agency: NSW Trustee and Guardian
Location:
Parramatta, NSW, AU, 2150
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Req ID: 84722
Property Officer – NSW Trustee and Guardian
Ongoing full-time opportunity
Location: Parramatta. Flexible and hybrid working options available.
Clerk Grade: Level 3/4. Base salary $87,199 p.a. to $95,482p.a. plus 12% superannuation and annual leave loading
About us
At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
About the team
Financial Performance and Investments Division comprises teams supporting the financial and investment needs of our clients as well as maintaining, enhancing, and protecting their assets. These services cover the management of properties, shares, investments, and other personal assets; the processing of customer and third-party payments and receipts; the handling of a range of taxation matters; developing financial plans and budgets to support our customers; and providing corporate frameworks, tools and services for Procurement, Project Management Governance, and Budgeting and Reporting to the organisation.
About the role
This is an exciting opportunity to join NSW Trustee and Guardian’s Property Service Centre as a Property Officer, supporting the delivery of high-quality, consistent and timely property services for customer-owned properties. In this role, you will coordinate property inspections, repairs, maintenance and associated administrative tasks, working closely with customers, beneficiaries, internal teams and external service providers to ensure services are delivered in line with agreed quality standards, budgets and timeframes.
You will manage competing priorities and high-volume property matters, provide clear updates to stakeholders, maintain accurate records and escalate more complex matters to the Principal Property Officer where required.
For more information about the position, view the role description.
About you
We are looking for someone who:
Has proven experience coordinating and managing high-volume work, particularly in relation to property repairs, maintenance and inspections.
Can effectively manage external service providers to ensure repairs, maintenance and inspection services are delivered for customer-owned properties.
Communicates clearly and professionally with customers, families, stakeholders, colleagues and service providers.
Can manage competing priorities, maintain accurate records and provide timely updates to internal and external stakeholders.
Handles enquiries and issues with sensitivity, discretion and sound judgement.
Is comfortable using systems and processes to support service delivery and identify opportunities for improvement.
Has understanding of NSW Trustee and Guardian’s key services and customer base, including experience working with or supporting people with disabilities, vulnerable people or older people.
Essential Requirements
As per the role description (RD)
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
various leave options (recreation, parental, and flex leave of up to 24 days per year)
career development including study leave and acting opportunities
access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
complete the online application
submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability for the role.
Respond to the below targeted questions when prompted within the application process (Maximum 500 words each)
Targeted Questions 1: How have you managed external service providers or contractors?
Targeted Question 2: How do you manage competing priorities in a high-volume work environment?
Read: writing your job application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Wednesday 29 July 2026
For enquiries about the role, please contact Domenic Rositano, Principal Property Officer via email
[email protected]
For enquiries about the recruitment process, please contact Talent Advisor, Hina Maudarbocus on
[email protected].
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
If you need an adjustment in the recruitment process, please contact People and Culture via email at
[email protected]
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
