Classification: Senior Officer Grade B
Salary: $149,172 - $167,151 plus superannuation
Position No: 64816
Directorate: Justice and Community Safety
Advertised (Gazettal date): 21 August 2026
Contact Officer: Eve Ball on [email protected] or (02) 6207 7035
Details: Rare opportunity to lead high performing frontline teams, dedicated to supporting victims of crime whilst advancing victims' rights across the ACT.
The ACT Victims of Crime Commissioner (VOCC) is seeking an outstanding leader with excellent management and communication skills to lead Victim Support ACTs frontline Client Services Team and outreach programs including the Aboriginal Liaison Unit.
The Director, Victim Services will:
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Lead the delivery of Victim Support ACT’s core frontline services in accordance with relevant legislation and best-practice service delivery, including staff management and resolution of client complaints.
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Develop and maintain positive and collaborative working relationships with partner agencies to increase visibility of the services available through Victim Support ACT for victims of crime in the ACT and streamline referral processes.
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Oversee data collection and reporting and contribute to the identification of gaps and trends that highlight the need for agency training, practice, policy or law reform.
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Work closely with colleagues across VSACT to implement service delivery improvement initiatives aimed at providing seamless services to victims of crime across all VSACT teams and programs.
This is an exciting role which requires experience providing support and advocacy for victims of crime as well as senior management experience of frontline services.
The ACT Human Rights Commission values its diverse work team. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with disability are encouraged to apply.
Note: This is a full-time permanent position available immediately.
Selection may be based on application and referee reports only.
How to Apply: Please review the Position Description and provide:
- A written pitch no more than two pages demonstrating your ability and experience to
perform the role, addressing both the Professional/Technical Skills and Knowledge and
the Behavioural Capabilities.
- A current curriculum vitae including the details of two referees (one of whom should
be the current supervisor/manager).
Please ensure you submit all required items
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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