T Support Specialist
Department: IT
Location: Remote
Job Type: Full-Time
Category: Help Desk
Job Summary
We are seeking a reliable and customer-focused IT Support Specialist to provide technical support to remote team members and help maintain the organization's IT infrastructure. In this role, you will troubleshoot hardware, software, and network issues, assist users with technical requests, and ensure IT systems remain secure, reliable, and operational. The ideal candidate is a strong problem solver with excellent communication skills and a passion for delivering outstanding technical support in a remote work environment.
Key Responsibilities
- Provide technical support to remote employees via phone, email, chat, and remote support tools.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
- Assist users with Microsoft 365, email, collaboration tools, and other business applications.
- Diagnose and resolve network connectivity issues, including VPN, Wi-Fi, and LAN connections.
- Create, update, and manage user accounts, passwords, and access permissions.
- Document incidents, service requests, and resolutions using the organization's help desk ticketing system.
- Escalate complex technical issues to senior IT staff when necessary.
- Support routine system updates, software installations, and endpoint maintenance.
- Help maintain IT assets, technical documentation, and knowledge base articles.
- Follow company IT security policies and best practices to protect systems and data.
- Collaborate with team members to ensure timely resolution of technical issues and continuous improvement of IT support services.
Qualifications:
- Knowledge of Windows and macOS operating systems; familiarity with Linux is a plus.
- Basic understanding of networking concepts, including TCP/IP, VPN, DNS, Wi-Fi, and LAN.
- Familiarity with Microsoft 365 or other productivity software.
- Experience using help desk or ticketing systems is preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks, work independently, and manage multiple support requests in a remote environment.
- Strong customer service mindset and attention to detail.
Preferred Qualifications:
- Familiarity with Active Directory, Microsoft Intune, or similar user and device management tools.
- Knowledge of cloud-based applications and remote support technologies.
- IT certifications such as CompTIA A+, Network+, Google IT Support Professional Certificate, Microsoft Certified, or ITIL Foundation are a plus but not required.
Benefits:
- Fully Remote
- Competitive salary
- Comprehensive health, dental, and vision benefits
- Paid time off and company holidays
- Professional development and certification support
- Career growth opportunities
- Collaborative and supportive team environment
Job Type: Full-time
Work Location: Remote
Work Location: Remote
