The Senior Consultant, Marketing Transformation supports clients in improving the effectiveness of their marketing and customer functions through operating model design, governance, process improvement, and capability uplift initiatives.
The role contributes to marketing transformation engagements by conducting analysis, facilitating discovery activities, developing recommendations, and delivering defined workstreams. Senior Consultants work closely with clients and multidisciplinary Credera teams to help translate business challenges into practical solutions that improve organisational performance and customer outcomes.
The role combines consulting, problem solving, stakeholder engagement, and delivery execution. It provides opportunities to develop expertise across marketing operations, content operations, governance, ways of working, organisational design, and transformation delivery while building trusted client relationships and consulting capability.
Job Duties
Client impact
- Build effective working relationships with client stakeholders across marketing, customer, digital, and operational teams
- Support stakeholder interviews, workshops, and discovery activities
- Gather, analyse, and synthesise qualitative and quantitative information from multiple sources
- Document current-state and future-state operating models, processes, governance structures, and ways of working
- Develop client-ready presentations, recommendations, and transformation artefacts
- Contribute to solving client challenges through structured analysis and problem solving
- Deliver assigned workstreams with minimal supervision
- Maintain a high standard of quality and professionalism in all client interactions
Delivery and execution
- Deliver defined workstreams or project components within agreed scope, quality, and timeline expectations
- Support marketing transformation initiatives involving operating model design, governance, workflow optimisation, organisational effectiveness, and capability uplift
- Develop process maps, stakeholder assessments, operating model artefacts, and implementation plans
- Maintain project documentation, action logs, risks, issues, and status updates
- Participate in governance forums, project ceremonies, and delivery cadences
- Collaborate effectively with consulting, experience design, martech, technology, and client teams
- Escalate risks, issues, and dependencies in a timely manner
- Apply Credera methodologies, frameworks, and delivery standards
- Produce high-quality analysis, recommendations, and client-facing deliverables
Commercial and business contribution
- Support proposal development activities through research, analysis, and content creation
- Contribute to development of reusable assets, templates, and intellectual property
- Identify client challenges, opportunities, and emerging needs and share insights with engagement leaders
- Support thought leadership and capability development activities within the practice
- Contribute to business growth through delivery excellence and strong client relationships
- Maintain utilisation and delivery expectations aligned to role requirements
People leadership and development
- Support and mentor Consultants and Analysts through day-to-day project activities
- Share knowledge, tools, frameworks, and delivery approaches with team members
- Contribute to a positive, collaborative, and inclusive team culture
- Participate in practice learning, capability development, and community activities
- Seek and apply feedback to continuously improve consulting and leadership capability
Knowledge and skills
- Understanding of marketing operating models, governance, and business process improvement
- Understanding of organisational design, transformation delivery, and change adoption concepts
- Strong analytical and problem-solving capability
- Ability to structure information and communicate findings clearly
- Effective stakeholder engagement and relationship-building skills
- Strong written communication and presentation development skills
- Ability to work independently within a defined workstream
- Strong organisational and delivery management skills
- Ability to balance multiple priorities and deadlines
- Proficiency in Microsoft PowerPoint, Excel, and collaborative delivery tools
Education and experience
- Experience in consulting, transformation, marketing operations, business analysis, or a related field
- Experience supporting projects involving operating model design, process improvement, governance, or organisational change
- Experience working within multidisciplinary project teams
- Familiarity with marketing, customer, digital, or operational functions preferred
- Bachelor's degree or equivalent professional experience
Open to Melbourne, Sydney and Auckland locations.
