Position Overview
We are seeking a friendly, professional, and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients and will play an important role in providing a welcoming, efficient, and supportive experience.
Key Responsibilities
- Greet patients and provide friendly, professional customer service.
- Answer and manage incoming phone calls and enquiries.
- Schedule, confirm, and manage patient appointments.
- Register new patients and update existing patient records.
- Process payments, Medicare claims, and private health insurance claims where applicable.
- Maintain accurate and confidential patient information.
- Liaise with doctors, nurses, allied health professionals, and other staff.
- Manage referrals, correspondence, medical records, and other administrative tasks.
- Process incoming and outgoing correspondence.
- Assist with maintaining an organised and welcoming reception and waiting area.
- Follow practice policies, procedures, privacy requirements, and infection-control guidelines.
- Handle patient enquiries and concerns in a professional and compassionate manner.
- Perform general administrative duties as required.
Essential Skills & Experience
- Previous experience in medical reception or healthcare administration is desirable, but experience is not required training will be provided to the right candidate.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management skills.
- High level of attention to detail and accuracy.
- Ability to maintain patient confidentiality and privacy.
- Professional, friendly, and compassionate manner.
- Ability to work effectively both independently and as part of a team.
- Competent computer and administrative skills.
- Ability to remain calm and professional in a busy healthcare environment.
What We Offer
- A supportive and friendly team environment.
- Opportunities to develop your healthcare administration skills.
- A professional and rewarding workplace.
- Variety in day-to-day responsibilities.
Personal Attributes
The ideal candidate will be reliable, approachable, empathetic, and well presented, with a genuine commitment to providing excellent patient care and customer service.
Pay: From $31.50 per hour
Work Location: In person
