The Operations Manager / Delivery Experience Manager role is a part of the wider Operations Team and is responsible for leading a team of Fleet Supervisors to ensure smooth, efficient, and high-quality delivery operations. This role is responsible for end-to-end delivery performance, from allocation planning and driver onboarding through to delivery execution, ensuring operational performance and client expectations are met.
The Operations Manager provides guidance and support to team leaders, driving engagement, performance, and operational improvements across the delivery operation.
