Women’s Housing Company (WHC) is a registered charity and Tier 1 Community Housing Provider delivering safe, secure and affordable housing for women and their families across NSW. We manage over 1,200 properties and support more than 2,200 women and children each year through housing and specialist homelessness services.
We take a women‑centred, trauma‑informed approach, with a strong focus on older women, women with children, survivors of domestic and family violence, and single women. Guided by our values, we are growing with purpose – expanding our housing portfolio, strengthening services, and amplifying women’s voices to create lasting change.
Courage | Integrity | Collaboration | Respect | Support
Women’s Housing Company is a diverse organisation that encourages applications from people of diverse backgrounds including Aboriginal and Torres Strait Islander peoples, people of all ages, abilities and cultures.
- Competitive NFP salary packaging, including annual leave loading and up to $18,550 tax-free
- Additional leave between Christmas and New Year, birthday leave, study leave and ceremonial leave
- Flexible work arrangements aligned to role requirements
- Award-winning EAP wellbeing and coaching support program for you and your family
- Employee wellbeing initiatives and team bonding events
- Surry Hills office, just a 5-minute walk from Central Station
- Purpose-led, inclusive and values-driven work culture
- Exclusive discounts, cashback and cost-savings through Employment Hero Work
- Opportunity to make a life-changing impact in the lives of women and families
The Team Leader, Tenancy Services is responsible for leading a high-performing Tenancy Services team to deliver exceptional tenancy and customer service outcomes that support tenants to sustain their tenancies and improve personal outcomes.
This is achieved through effective coaching, supervision, and team leadership, as well as by maintaining strong relationships with key internal and external stakeholders and support providers. The role also requires strong collaboration with other WHC teams, particularly the Asset team and Partnerships & Impact, to ensure coordinated service delivery and positive tenant outcomes, while ensuring compliance with relevant legislation, contractual obligations, and community housing policies and procedures.
- Drive a high-performing team culture that attracts, retains, and develops capability to deliver Tenancy Services KPIs.
- Deliver financial and housing KPIs through effective monitoring, management, and reporting of tenancy activities.
- Ensure consistent, high-quality service by enforcing standards, policies, and resolving escalated complaints.
- Maintain service quality by optimising portfolio allocation and ensuring adherence to home visit schedules.
- Strengthen tenant outcomes by building partnerships and promoting initiatives that support sustainable tenancies.
- Contribute to WHC growth by providing data and insights for funding submissions, tenders, and planning.
- Ensure compliance by implementing policy updates, maintaining accurate records, and meeting reporting obligations.
- Enhance WHC’s reputation through sector engagement, networking, and showcasing organisational impact.
- Appropriate tertiary qualifications and/or relevant experience in the human services sector
- Demonstrated leadership experience, including leading a high-performing team and fostering a positive team culture
- Demonstrated experience in tenancy management, with thorough knowledge of the Residential Tenancies Act and the Social and Community housing policy framework
- Intermediate skills in Microsoft Office applications
- Current NSW Driver’s Licence
- Mandatory National Police Check and willingness to obtain a Working with Children Check
- Ability to work collaboratively within a team
- Full, unrestricted Australian working rights.
If this role and lifestyle at the Women’s Housing Company sounds like the perfect fit, we would love to hear from you!
Please submit:
-
CV
- Cover Letter outlining why you are the best candidate for this role.
- No agency referrals will be considered.
- If you require any reasonable adjustments during any part of the recruitment process, please let us know.
- Only successful applicants will be contacted on the progress of their application.
- The Women’s Housing Company Limited has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.
Women’s Housing Company (WHC) is a registered charity and Tier 1 Community Housing Provider delivering safe, secure and affordable housing for women and their families across NSW. We manage over 1,200 properties and support more than 2,200 women and children each year through housing and specialist homelessness services. We take a women centred, trauma informed approach, with a strong focus on older women, women with children, survivors of domestic and family violence, and single women. Guided by our values, we are growing with purpose – expanding our housing portfolio, strengthening services, and amplifying women’s voices to create lasting change.
