If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.
About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
About the role
Operating within our Customer Experience team and reporting directly to the Senior Communications Manager, you will play a critical role in managing and growing Independence Australia’s social media influence.
You will build brand awareness, craft engaging multi-channel content, and foster meaningful connections with our online community to amplify our social enterprise mission.
This is a permanent, full-time position with flexibility and occasional travel required across sites to support organizational events and campaigns.
What you will do
- Content Creation: Develop and publish engaging multimedia content (images, videos, thought leadership, infographics) across Facebook, Instagram, LinkedIn, and YouTube aligned with our brand voice and purpose.
- Social Media Strategy: Design and implement dynamic social media strategies and manage content calendars that keep our messaging on track, on brand, and aligned with broader marketing goals.
- Platform Management: Monitor and optimize social profiles daily, responding to comments, messages, and mentions to foster genuine community engagement and protect and develop our brand reputation.
- Analytics & Reporting: Track, analyze, and report on key metrics (engagement, reach, conversions, follower growth) using analytics tools to generate actionable insights and refine strategies.
- Community Engagement & Collaboration: Build meaningful relationships with online communities while collaborating closely with internal service and marketing teams to coordinate impactful campaigns.
About you
You will be a creative, collaborative, and data-informed digital storyteller with a strong background in social media management and a passion for driving positive social impact.
- Qualifications: Bachelor’s degree in Journalism, Communications, Marketing, or a related field.
- Experience: 3+ years of experience managing social media content and channels in a corporate or agency setting.
- Technical & Platform Skills: Demonstrated proficiency managing Facebook, Instagram, LinkedIn, and YouTube, with experience using scheduling tools and social analytics platforms.
- Communication & Strategy: Outstanding copywriting and content creation skills with the ability to adapt tone across platforms, alongside an up-to-date knowledge of algorithms and digital trends.
- Key Requirements: Current NDIS Worker Screening Check, Working with Children Check (WWCC), Police Check, and an Australian Driver’s Licence.
Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive, including:
- Competitive Salary Packaging: Maximize your take-home pay through our generous social enterprise tax benefits.
- Professional Growth: Capitalize on training and development opportunities to broaden your expertise across communications, branding, and digital media.
- A Supportive Culture: Work within a values-driven environment that prioritises equity, empathy, respect, and excellence.
- Direct Sector Impact: See the tangible, positive rewards of your storytelling and campaigns reflected directly in enhanced community engagement.
Work with Purpose
We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.
Independence Australia Group includes Independence Australia, Zest Care, and Possability Group. Read more about our story at independenceaustralia.com.au
For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.
Commitment to Diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on
[email protected].
