Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
Build the relationships that power Australia's digital future. At Vocus, we're connecting people, businesses and communities through world-class telecommunications infrastructure.
As a Carrier Relations Manager, you'll play a critical role in managing and optimising our international carrier and voice supplier ecosystem, ensuring we secure the right capacity, pricing and partnerships to support our network growth and customer needs.
This is an exciting opportunity for a commercially savvy telecommunications professional who thrives on negotiation, strategic supplier management and driving value through strong industry relationships.
What you'll be doing
As the Carrier Relations Manager, you will own the commercial lifecycle management of international connectivity and voice services, working closely with global carriers and internal stakeholders across Wholesale, Enterprise & Government, Products, Engineering and Operations.
You will:
- Manage requests for quotation (RFQs) and source competitive pricing from international carrier and voice providers.
- Oversee the end-to-end lifecycle of international capacity services, including ordering, provisioning, upgrades, renewals, cancellations and invoice management.
- Identify opportunities to optimise spend, improve commercial outcomes and deliver cost savings through strategic sourcing and negotiation.
- Build and maintain strong relationships with domestic and international carrier partners.
- Support large-scale fibre capacity procurements, tenders and contract negotiations.
- Collaborate with cross-functional teams to solve operational challenges and contribute to vendor and carrier strategy.
- Monitor contractual obligations and supplier performance, driving accountability and continuous improvement.
- Manage and support bilateral domestic and international voice partnerships.
- Prepare reporting and commercial insights for senior leadership and executive stakeholders.
- Contribute to process improvement initiatives that enhance operational efficiency and supplier management practices.
- Maintain accurate documentation and records across carrier relationships and commercial agreements.
What you'll bring
We're looking for someone with a strong blend of commercial acumen, telecommunications knowledge and stakeholder management capability.
Essential experience and skills
- 3 to 5 years' experience in sourcing, procurement, carrier management, supplier management or commercial negotiations.
- Strong negotiation and contract management skills.
- Experience managing external vendors, suppliers or carrier relationships.
- Excellent written and verbal communication skills.
- Strong analytical, technical and financial acumen.
- Highly organised with exceptional attention to detail.
- Proven ability to manage multiple priorities and stakeholders simultaneously.
- Experience driving projects and initiatives with minimal supervision.
- Demonstrated ability to use data and metrics to influence decision-making and improve operational performance.
- Strong problem-solving skills with the ability to assess complex commercial and operational issues.
- Confidence communicating insights and recommendations to both technical and non-technical audiences.
Desirable
- Telecommunications, carrier, network or voice services experience.
Experience with Salesforce, ServiceNow, Frontier or LSD systems.
- Financial modelling experience.
- Exposure to wholesale telecommunications environments.
Qualifications
- Bachelor's degree in Business, Commerce, Telecommunications, Engineering or a related discipline; or Equivalent industry experience (3 to 5 years) in sourcing, supplier management, commercial negotiations or carrier management.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
