InteliCare Holdings Ltd (ASX: ICR) is an Australian technology company that develops AI-powered software solutions for aged care and disability support services, focusing on predictive care, monitoring, and operational efficiency in healthcare environments.
For an IT Support Specialist / Product Support Analyst role like the one at InteliCare Holdings Ltd, the responsibilities typically include:
Job description
Provide Level 1 and Level 2 technical support to customers and internal users.
Diagnose and resolve software, hardware, and connectivity issues.
Support cloud-based applications and SaaS platforms.
Respond to support tickets, emails, and phone enquiries within service-level targets.
Install, configure, and maintain user accounts and devices.
Train customers on how to use the company's software.
Escalate complex technical issues to engineering or product teams.
Document incidents, solutions, and knowledge base articles.
Test new software releases and provide feedback to developers.
Deliver excellent customer service while maintaining accurate support records.
Pay: From $6,250.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Professional development assistance
- Visa sponsorship
- Vision insurance
Work Location: In person
