JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
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Operations Lead - Office Leasing
At JLL, we're transforming how commercial real estate operates, and our Office Leasing platform provides access to premier opportunities and market-leading clients that are unmatched in the industry.
The Opportunity:
We're seeking an Operations Lead to join our dynamic national Office Leasing team. You'll drive strategic growth initiatives and operational excellence across all states, directly influencing how we deliver exceptional client experiences and drive business performance.
Working in partnership with our Head of Office Leasing and Head of Growth, you'll leverage JLL's advanced business systems and collaborative culture to create superior value for our teams and clients nationwide.
Core Responsibilities:
Strategic Leadership & Growth
Partner with leadership to implement business growth objectives across all Australian states
Manage and oversee State Operations Managers, driving unified delivery of strategic Office Leasing priorities
Champion adoption of JLL Business Services (Data COE, Bid COE & Design COE) and best practice processes
Successfully contribute to income growth through strategic initiatives that secure constant market visibility
Support "One JLL" cross-sell initiatives through enhanced processes and communication
Operational Excellence
Enable teams with streamlined onboarding and training processes for new agents, analysts and operations managers
Manage national onboarding of Operations team members, aligning with broader business priorities
Host monthly Operations & Growth calls with local support teams, tracking progress on key strategic projects
Oversee monthly Townhalls in partnership with Head of Office Leasing
Track and report on key operations metrics including training completion, system and process adoption rates and engagement scores nationally
Client Experience & Market Engagement
Enhance client experience through streamlined templates, data insights and process improvements
Streamline administrative processes to support industry-leading client experience standards
Collaborate with Pursuits and local Operations managers to execute strategic client engagement events
Support national client engagement activities and cross-state collaboration opportunities
Manage consistency across Australian Office Leasing business for key internal and external events including conferences
Technology & Knowledge Management
Actively lead Leasing Advisory technology integration projects to streamline interdepartmental workflows
Manage refreshed SharePoint platform implementation with focus on cross-state knowledge sharing
Oversee template library refresh project including Cap Statements, pitch content and case studies
Establish best practice documentation and sharing protocols
Your Profile:
3+ years' experience in Operations Management
Experience in property/commercial real estate agency highly regarded
Strong written and verbal communication skills
Advanced skills with Microsoft Office Suite (Word, PowerPoint & Excel)
Exceptional attention to detail and commitment to accuracy
Ability to work with tight timeframes and deadlines
Strong time and project management capabilities
Outstanding interpersonal skills and ability to engage stakeholders at all levels
Continuous drive for efficiency and process improvement
Experience in driving change, adoption and clear processes for teams
What JLL Can Offer You:
Recognition benefits
Corporate discounts and offers
'You' Days
Health & Wellbeing programs
Learning & Development platforms
Mentorship from industry-leading professionals
Paid time off for volunteer work
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting the job reference number REQ528448.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
