The Chief Operations Office (COO) is the strategic centre and engine room of the Group, focused on delivering efficient processes relating to the origination, production, validation and fulfilment of transactions and trades across the Group as well as key regulatory programs. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on the customer experience.
We’re looking for someone curious and motivated to help deliver the future of AI at CBA. Reporting to the Executive Manager, AI, Data & Analytics Strategy, you’ll contribute to high-impact projects that improve customer experience and business performance. You’ll work with stakeholders across business, technology and operations, supported by a team that values learning, diverse thinking and personal growth.
In this newly established hybrid role, you'll join a high-performing team working on strategic priorities across Fraud, Scams, Financial Crime and Operations. You'll support the development and execution of strategy and initiatives that accelerate the adoption and impact of Data, Analytics and AI across COO. Success will require structured problem-solving, strong stakeholder engagement and the ability to turn ideas into practical business outcomes. Experience in AI, Data or Analytics is advantageous, but not essential.
Manage and deliver defined strategic projects and workstreams, including problem definition, stakeholder engagement, research, analysis, insight synthesis and recommendation development.
Prepare clear, executive-ready insights, business cases and recommendations to support decision-making, governance and investment prioritisation.
Support the Executive Manager, AI, Data & Analytics Strategy in coordinating key AIDA operating rhythms, including people forums, planning activities and EGM reporting, ensuring deliverables are completed on time and to agreed quality standards.
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.
