- Permanent role
- Hybrid working, 2 days in the office
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
We are seeking an energetic, customer-focused Wholesale Associate Account Manager to join our team in Melbourne or Sydney. This role is ideal for someone who thrives on building strong, long-term customer relationships and delivering excellent service.
The purpose of this role is to retain and grow revenue across our Wholesale customer base while achieving agreed revenue targets. You will do this by building trusted relationships, following through on commitments, and acting as a strong advocate for your customers.
What you’ll be doing day-to-day
- Build and maintain direct relationships with new and existing clients, to understand their current and future business needs
- Recommend suitable products, services, and upgrades to support customer outcomes while maintaining and growing revenue
- Maintain regular contact with assigned clients and act as their primary point of contact to ensure a consistently high level of service
- Understand each customer’s objectives, buying criteria, and decision-making processes to develop long-term partnerships and strengthen Vocus’ position as a preferred supplier
- Negotiate pricing and volume-based discounts, where applicable, in line with company policies
- Work closely with Technical Support teams to resolve issues, support client retention, and drive ongoing business growth
- Identify and secure new business opportunities through cold calling, outreach campaigns, referrals, and lead follow-up.
What you’ll bring to this role
- At least 2 years’ experience in sales, account management, or a related customer-facing role
- Relevant tertiary qualifications are advantageous but not essential
- Strong communication skills, with the ability to negotiate, influence, and persuade effectively
- Strong solution-selling capability, including the ability to work collaboratively with customers, solution consultants, and partners to deliver tailored outcomes
- Relationship-building skills, with a focus on trust, responsiveness, and long-term customer value
- Strong commercial awareness and the ability to identify growth opportunities within existing and prospective accounts
- Effective communication and stakeholder management skills across both internal and external teams.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
