Role Overview
The Technical Service Delivery Lead will coordinate technical service operations, support standards, customer requirements, and technology improvement initiatives.
Key Responsibilities
- Oversee technical service delivery.
- Establish service-level standards.
- Coordinate technical support resources.
- Review incident and service-performance data.
- Manage complex technical escalations.
- Lead service-improvement initiatives.
Qualifications
- 7+ years in IT service delivery or technical operations.
- Strong understanding of ITIL principles.
- Experience managing service performance.
- Strong customer and stakeholder skills.
- Relevant technology certifications desirable.
Pay: $108,000.00 – $130,000.00 per year
Benefits:
- Company car
- Professional development assistance
- Salary packaging
- Travel reimbursement
Work Location: In person
