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DHL Internal Applications close on 07/08/2026
As a Transport Coordinator at DHL, you will play a critical role in ensuring the efficient coordination of local and regional transport operations for a key customer account. In a fast-paced environment where no two days are the same, you will be responsible for managing delivery schedules, coordinating transport providers, resolving operational issues, and ensuring exceptional service outcomes. This role offers the opportunity to build strong stakeholder relationships, contribute to continuous improvement initiatives, and support operational excellence through the use of industry-leading technology and processes.
Key Responsibilities & Experience
- Previous transport or logistics coordination experience, ideally within a customer-focused environment
- Experience coordinating transport providers and managing carrier relationships
- Sound understanding of transport compliance requirements and National Heavy Vehicle Legislation (NHVL)
- Plan, schedule and coordinate local and regional delivery activities to meet customer expectations
- Monitor transport performance and proactively resolve delivery or service issues
- Maintain effective working relationships with customers, transport providers, drivers, and operational teams
- Support daily transport operations to ensure service levels, safety, and compliance requirements are achieved
- Identify opportunities to improve efficiency, reduce costs, and enhance service performance
- Maintain accurate transport documentation, reporting, and operational records
- Ensure adherence to DHL policies, customer requirements, and business processes
- Promote and maintain a safe working environment in line with company and legislative requirements
- Coordinate resource allocation to achieve operational targets and customer commitments
- Strong problem-solving skills with the ability to make timely and informed decisions
- Excellent communication and stakeholder management skills
- Ability to work flexible hours when operational requirements demand
- Previous experience in transport, logistics, fleet coordination, or supply chain operations
- Strong customer service and communication skills, with the ability to build effective stakeholder relationships
- Experience coordinating local and regional deliveries within a fast-paced operational environment
- Ability to prioritise tasks, manage competing demands, and meet service deadlines
- Sound understanding of transport compliance requirements and Chain of Responsibility (CoR) obligations
- Strong problem-solving skills with the ability to identify and implement effective solutions
- Ability to work independently while collaborating effectively with customers, drivers, carriers, and operational teams
- Experience monitoring transport performance and managing service-related issues
- High level of computer literacy, including Microsoft Word, Excel, Outlook, and transport management systems
- Demonstrated commitment to continuous improvement and operational excellence
- Strong attention to detail and administrative accuracy
- Self-motivated, proactive, and results-focused with a positive attitude
- Excellent organisational and time management skills
- Flexibility to support operational requirements outside standard business hours when required
