CatholicCare supports individuals, families and communities to thrive. We're looking for an enthusiastic and customer-focused IT Support Officer to join our Corporate Services team, providing frontline ICT support across our organisation. You'll play an important role in helping staff stay connected and productive through reliable technology support.
This is a great opportunity for someone with 1-3 years' experience in IT support who is looking to grow their career, gain exposure to a diverse technology environment, and contribute to an organisation that makes a genuine difference in the community.
This position is offered as a 2-year fixed term contract with future employment opportunities possible.
About the Role
Reporting to the IT Operations Manager, you will be the first point of contact for ICT support, helping staff resolve technology issues and ensuring systems and services continue to operate effectively.
You'll be responsible for:
- Providing first-level ICT support via phone, email and face-to-face channels.
- Logging, managing and resolving service requests and incidents.
- Assisting with the deployment and setup of laptops, mobile phones and other technology equipment.
- Supporting Microsoft 365 applications and business systems.
- Processing user account requests and access changes.
- Maintaining accurate records and contributing to knowledge-base documentation.
This role supports staff across CatholicCare's locations and includes regular travel throughout the Illawarra, Macarthur and surrounding regions to assist with onsite ICT support, technology deployments and project activities.
About You
We're looking for someone who enjoys solving problems, helping others and building their technical skills.
You'll bring:
- Strong customer service and communication skills.
- A genuine interest in technology and supporting people.
- The ability to manage competing priorities and work within established processes.
- Experience in an ICT support, service desk or customer service environment.
- Familiarity with Microsoft 365 applications and Windows devices.
- A current NSW Driver Licence and willingness to travel between CatholicCare locations.
What We Offer
In addition to being part of an organisation that makes a genuine difference in people's lives, you'll also enjoy:
- Annual base salary of $80,000 – $85,795 depending on skills and experience
- Up to $18,550 tax-free salary packaging benefits
- Opportunities to build your skills and grow your ICT career through hands-on experience with a wide range of technologies, systems, projects and development opportunities
- 15 days paid personal leave each year
- 3 days additional leave at Christmas
- Fitness Passport for discount gym membership
- Employee Assistance Program (EAP).
About Us
CatholicCare is a local not-for-profit organisation committed to helping those in need regardless of religious beliefs, background or circumstances. Our Vision is for inclusive, thriving communities where the human dignity of all is respected and valued by putting people first.
We provide services that support people across all stages of life: early childhood education, out of school hours care, community age and disability care, foster care, school counselling and parenting courses across the Illawarra, Shoalhaven, Southern Highlands and the Macarthur regions.
Interested?
Click here for the Position Description.
For further information contact Shane Silvestri at [email protected]
To apply: please submit your resume and a brief cover letter outlining your interest in the role and the skills and experience you would bring to our team.
Applicants must hold the right to work in Australia. Please note that visa sponsorship is not available for this position.
Closing Date: 9am Monday, 10 August 2026.
Applications are reviewed as they come in, so apply early to avoid missing out. We look forward to hearing from you!
We value diversity and inclusion. CatholicCare Wollongong welcomes applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from culturally diverse backgrounds.
We are committed to child safety and the National Principles for Child Safe Organisations. All roles require probity and pre-employment checks.
