Lead and inspire teams in a fast‑paced environment, building a strong safety and customer‑first culture while delivering reliable, high‑quality service every day.
At Australia Post, you’ll be part of a team where you can belong, get along, and support each other. It’s work that keeps Australia moving, backed by strong values, has real purpose, and offers the flexibility to fit around your life.
About the opportunity
The Hobart Operations Manager, First & Last Mile is responsible for leading the safe, efficient and reliable operation of multiple facilities across Southern Tasmania, including Hobart Mail Centre, StarTrack Premium Hobart and surrounding Delivery Centres. The proposed Hobart Parcel Facility is anticipated for completion in September/October 2027. The Hobart Operations Manager will be responsible for the operational planning and local change management activities associated with the new facility build. Once complete, this role will oversee the new facility as well as maintain accountability for surrounding Delivery Centres in Southern Tasmania. Reporting to the Regional Manager VIC/TAS West, you'll be accountable for operational performance across safety, service, cost, people and compliance while leading a large and diverse workforce.
You will work closely with leaders across Processing, Transport, Delivery, Retail and Support Functions to optimise performance, deliver exceptional customer outcomes and support Australia Post's Post30 strategy. Through strong leadership, operational excellence and a focus on continuous improvement, you'll drive performance, lead change and help shape the future of First & Last Mile operations in Tasmania.
You'll also
- Lead end-to-end operational performance across multiple First & Last Mile facilities, ensuring safety, service and compliance objectives are achieved.
- Drive continuous improvement and operational excellence initiatives that improve productivity, customer outcomes and cost efficiency.
- Lead and inspire frontline leaders and teams, building a high-performing culture focused on safety, wellbeing and customer service.
- Manage budgets, labour planning, contractor performance and resource allocation to maximise operational effectiveness.
- Build strong relationships with unions, community stakeholders and internal business partners to support positive and sustainable outcomes.
About you
You're an experienced operational leader who thrives in complex, fast-paced environments and enjoys leading large teams through change. You bring a people-first leadership style, balancing accountability with genuine care for your team while creating an inclusive, safe and high-performing workplace.
You are commercially minded, use data to make informed decisions and have a proven ability to navigate operational challenges while maintaining a strong focus on customers, people and business outcomes. You enjoy building partnerships, influencing stakeholders and driving continuous improvement that delivers lasting results.
You'll also
- Demonstrated leadership experience within logistics, transport, supply chain, manufacturing, retail or other operational environments.
- Strong experience managing industrial relations matters and working effectively within unionised workplaces.
- Proven ability to lead large operational teams through change, transformation and continuous improvement initiatives.
- Experience managing operational budgets, interpreting performance metrics and using data to drive business outcomes.
- Strong stakeholder management, communication and negotiation skills with the ability to influence across all levels.
- Knowledge of workplace health and safety, compliance requirements and operational risk management.
- Tertiary qualifications in Business, Operations Management or a related discipline will be highly regarded.
What else is in it for you?
- The perfect balance of a diverse, supportive team to connect with and your own time and space on the road by yourself
- Working hours that gives you flexibility to make space for what’s important to you either before or after work
- Your safety and wellbeing is prioritised above everything else, so you go home the same way you came to work
- Opportunities for training, growth and development with pathways in transport or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected].
