What We're Looking For
Skills & Attributes
- Exceptional customer service skills
- Strong written and verbal communication abilities
- Friendly, professional, and confident phone manner
- Any experience working in accounts would be beneficial, but not essential.
- Intermediate computer proficiency, including the use of databases, online portals, and Microsoft Office (Word, Excel, Outlook)
- Proficiency in Microsoft Excel including formulas and functions
- Efficient multitasking, accurate data entry, and strong administrative skills
- Ability to manage competing priorities in a fast-paced environment
- High level of empathy, attention to detail, and commitment to quality work
- Effective problem-solving skills and a proactive, solution-focused approach
- Experience in insurance, restoration, or a related industry (highly regarded but not essential)
- Must have Australian citizenship or permanent residency
About the role
Key Responsibilities
- Triaging new claims and completing initial make-safe assessments
- Liaise with claimants, repairers, insurers, loss adjusters, external claims administrators, contents assessors and third parties
- Coordinate with Operations teams to ensure assessment reports are accurate and complete
- Coordinating End-To- End Claims
- Enter and update claims information in online insurance portals
- Provide professional, timely communication to all stakeholders
- Monitor workloads and ensure KPI targets are achieved
- Work effectively in a high-volume, fast-paced environment with a supportive team
What's on Offer
- Full training and ongoing support from experienced managers
- Friendly, supportive team environment with regular social events
- Stable, growing industry with long-term job security
- Opportunities to develop your skills in insurance and claims administration
- A dynamic role with plenty of variety - no two days are the same
- Full-time permanent position (38 hrs, Mon–Fri) with paid overtime available
- Leave entitlements in accordance with the Modern Award
- Career progression in a forward-thinking company that values innovation and initiative
WHO AND WHAT IS STEAMATIC BENDIGO? www.steamatic.com.au
We're part of the trusted
Steamatic Franchise network, but at heart, we're a proud, family-run business based in Bendigo, with outlets in Shepparton, Mildura, Bundaberg, Rockhampton, Port Macquarie and Coffs Harbour.
We're passionate about helping local communities with disaster restoration services like fire and smoke remediation, flood and water damage repair, and mould removal.
Steamatic is a unique business delivering a wide variety of professional services.
Our mission is simple: to bring properties back to their former glory with care, compassion, and expertise.
Our teams comprise of experts who are simply the best!
Please note: You must have full work right for permanent work in Australia and a criminal background check will make up part of the recruitment process.
Agency Notice: We do not accept unsolicited resumes or candidate profiles from recruitment agencies. Please do not forward resumes to our hiring managers, or any other company employees. We are not responsible for any fees related to unsolicited resumes.
