Senior Policy Officer
Branch & Division: These roles sit within NSW Fair Trading in the Policy Teams
Location: McKell (Haymarket)/Parramatta/Hybrid
Employment Type: x5 Ongoing and Temporary roles
Clerk Grade: 9/10
This role sits within NSW Fair Trading’s Strategy, Policy and Delivery Branch in the Consumer and Rental, Strata and Property Policy teams.
An exciting opportunity has arisen within NSW Fair Trading for a Senior Policy Officer.
We’re seeking an analytical and collaborative individual to develop, implement and lead policy initiatives that deliver improved regulatory outcomes. You will play a key role in researching, analysing and advising on policy and legislative issues that shape fair, safe and efficient marketplaces.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure a fair and safe marketplace for goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the Role
What you’ll do
- Conduct research, consultation, and analysis to inform policy positions and support the development and implementation of policy and legislative reform
- Thoroughly understand and analyse legislation,
- Work collaboratively with internal teams and external stakeholders to ensure balanced policy outcomes.
- Prepare high-quality advice, briefs, and submissions for senior executives and ministers.
- Contribute to the review of legislation, frameworks, and programs to identify improvement opportunities.
- Develop and implement policy and reform initiatives that align with the NSW Government’s and Fair Trading’s strategic objectives.
- Monitor and evaluate regulatory reforms to support continuous improvement.
To be successful in this role you will have:
- Policy development experience – proven success drafting or implementing regulatory or legislative frameworks.
- Analytical thinking – strong ability to interpret complex research, data and evidence.
- Communication – excellent written and verbal skills, with clarity and influence.
- Stakeholder engagement – collaborative approach to negotiation and relationship management.
- Adaptability – comfortable managing competing priorities in dynamic environments and taking initiative to proactively drive and deliver priorities.
- Leadership - ability to mentor team members with empathy and by providing constructive feedback.
Essential criteria
- Demonstrated experience developing and delivering policy or legislative analysis, advice and reform.
- Strong research, analysis, and written communication skills.
- Understanding of government policy processes and regulatory reform.
- Tertiary qualifications and/or relevant experience in policy, law, economics, or related field.
Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation
For enquiries relating to recruitment please contact Francis Wen via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 5th August, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
