Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we are following updates and procedures from the government and public health. Any offer of employment will be made conditional upon the person providing proof of full COVID-19 vaccination or proof of an applicable exemption under human rights law.
For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.
We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.
Live to Play Sports Group Inc is an equal opportunity employer and values diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is decided on the basis of qualifications, merit and business need.
About the Role
The Rider & Dealer Support Representative is the go-to contact for Norco Australia's dealers and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. We're looking for an outgoing person with strong bike knowledge who enjoys solving problems and keeping riders on their bikes.
This is a great opportunity to join the Norco Australia team and become part of the global Norco family.
About Norco
Founded in 1964, Norco / LTP Sports Group is a family-owned and operated business with offices in Canada, the US, Taiwan and Australia. Norco is known around the world as one of the top mountain bike brands.
Key Responsibilities
- Deliver exceptional dealer & rider support — Process dealer warranty claims in line with Norco guidelines, provide timely and professional responses to dealer and consumer enquiries, and ensure riders are returned to their bikes as quickly as possible while maintaining a positive Norco experience.
- Strengthen dealer relationships & sales alignment — Maintain strong, proactive relationships with Norco Australia's dealer network through daily communication with Outside Sales Reps, regular territory updates, and ongoing support that helps meet dealer needs and drive sales outcomes.
- Proactively manage orders, quality & logistics issues — Actively review open orders and reports, escalate recurring quality-control issues to the Rider Support team in Canada and internal stakeholders, and work closely with Operations to resolve shipping, stock-availability and delivery challenges.
- Support warehouse, technical & warranty operations — Receive, pick, pack, invoice and dispatch warranty and small-parts orders from the Brisbane warehouse, while also providing hands-on technical support including troubleshooting, repairs and bike builds as required.
- Minimum 2 years' experience in the bicycle industry
- Bicycle mechanic and e-bike experience preferred
- Strong organisational and problem-solving skills, with the ability to multitask in a fast-paced environment
- Comfortable working independently and as part of a team
- Familiarity with Norco products or the cycling industry highly regarded
- Solid computer skills, including Microsoft Office
- Confident, proactive communicator with strong phone skills
- Quick learner with a flexible approach
Our Commitment to Diversity & Inclusion
We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve.
Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected and empowered to thrive.
