As an Educator Passport Systems Officer, your key responsibilities include:
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Provide communication to customers regarding system solutions, updates, or changes.
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Prepare regular desk reports detailing request volumes, issue types, and resolution times.
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Independently investigate, analyse and resolve complex user and system issues.
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Coordinate support activities across consortium partners and act as the primary operational contact for Educator Passport support matters.
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Analyse support trends and identify opportunities to improve service delivery, user experience and platform utilisation.
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Lead the operational administration and governance of Educator Passport system functions, including user access, permissions, configuration management, data integrity and platform utilisation.
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Conduct checks to ensure the application functions correctly across platforms.
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Respond to staff queries with professionalism and clear guidance.
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Design and deliver system training, support resources and onboarding activities for new partners.
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Identify recurring issues and propose improvements to workflows and system enhancements.
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Lead investigation and analysis of recurring operational issues, determine root causes and develop sustainable improvement strategies and recommendations.
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Assist with tasks relating to Educator Passport program delivery as required, such as reporting.
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Support the broader PEC team to meet operational demands as required.
ABOUT YOU
You are a highly motivated individual with demonstrated experience administering and optimising enterprise applications, digital platforms or technology-enabled services operating across multiple stakeholder groups.
Qualifications required for the role:
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A relevant degree qualification in Information Technology, Business Information Systems, Digital Technologies, Learning Technologies or a related discipline together with substantial relevant experience in enterprise systems administration, digital platform management or technical services delivery; or
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Lesser formal qualifications with extensive relevant experience and demonstrated specialist expertise in systems administration, digital platform management, application support leadership or related technical fields; or
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An equivalent combination of education, training and significant relevant experience.
This position is assessed as partly remote capable and if this position is approved for flexible work arrangements Chisholm’s retains the right to recall to campus in the event of incidents and events that require on campus attendance.
ABOUT US
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.
Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.
WHAT WE OFFER
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An Inclusive work culture- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
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Professional Development- continue to grow your career
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Networking Opportunities with Industry Partners
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State of the art facilities on our campuses
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Free on-site parking as well as locations close to public transport
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Free Employee Assistance Program- get the support you want. Its confidential.
If this is the job for you, please apply online now. We look forward to receiving your application!
Important information about your application:
Your application should include:
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a cover letter
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your resume
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contact details of three (3) referees
Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
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Verified copies of all qualifications and transcripts as listed on resume.
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Current & Valid Working with Children Check (Employee and not Volunteer) (at applicant's expense)
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Verified copy of unrestricted rights to work in Australia
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Verified Police Check (at applicant's expense)
Applications for this position close at 9am, Thursday 17 September 2026.
If you have any questions regarding the position or require further information, please contact David Christy, Manager Professional Educator College via [email protected].
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing [email protected].
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
Find out more about us by visiting us on our Website and social media sites.
