Advisor Governance and Projects
Clerk Grade 7/8 - Ongoing
Independent Review Office (IRO)
Location: 1 Oxford Street Sydney (hybrid work options available)
You’ll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.
We are seeking an Advisor Governance and Projects to join the Independent Review Office (IRO). In this role, you will provide high-quality governance, risk and project support, partnering with stakeholders to strengthen business operations and support informed decision-making.
You will play a key role in delivering strategic and operational priorities by providing expert advice, analysing complex issues, and supporting the uplift of governance, risk and compliance practices across the organisation.
About us
The Independent Review Office (IRO) is an independent statutory body in NSW that plays a critical role in the personal injury system. The IRO helps injured workers and motor vehicle accident claimants resolve disputes with insurers and provides legal funding to support claimants in navigating complex processes.
As part of the Department of Customer Service, the IRO is committed to integrity, fairness and independence. Our work has a real and meaningful impact on the lives of people across NSW, and we are dedicated to fostering a supportive, inclusive and purpose‑driven workplace.
What you’ll do
In this role, you will:
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Provide high-quality advice to support business operations and decision-making
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Prepare reports, briefings, submissions and analysis to inform strategic and operational outcomes
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Analyse complex issues, identify trends and recommend practical solutions
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Support the delivery of governance, risk and compliance activities across the business
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Contribute to continuous improvement by identifying opportunities to enhance processes and services
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Build and maintain strong relationships with internal and external stakeholders
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Work collaboratively across teams to deliver high-quality outcomes and services
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Manage multiple priorities and respond to competing demands in a fast-paced environment
What we’re looking for
You will bring:
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Experience in governance, risk, projects, policy or advisory roles within a complex environment
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Strong analytical and problem-solving skills, with the ability to interpret data and provide meaningful insights
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Excellent written and verbal communication skills, including the ability to prepare clear and concise documents
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Proven ability to build relationships and influence stakeholders
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Strong organisational skills with the ability to manage competing priorities and meet deadlines
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A proactive, adaptable and solutions-focused mindset
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A commitment to integrity, accountability and continuous improvement
Why join us?
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Be part of an organisation that delivers meaningful outcomes for the NSW community
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Contribute to strengthening governance and improving organisational performance
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Work in a collaborative, supportive and high-performing team environment
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Flexible working arrangements
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Access to career development and learning opportunities across the NSW public sector
How to apply
To apply, please submit:
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Your resume (up to a maximum of 4 pages), and
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A brief cover letter (1–2 pages) outlining how your skills and experience align with this role.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Tasha Bailey via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 25 June 2026 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
