Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!
Description:
About the Job
As part of our Customer Service Crew, you will be the welcoming face of our operation, ensuring every passenger’s journey begins safely and smoothly. You will deliver exceptional customer service, assist with seamless check-in and boarding experiences, and uphold the highest standards of safety and care. With a genuine passion for people, you will represent our company with professionalism, confidence, and a strong commitment to always keeping our customers and colleagues.
Deliver check-in and PRM services on behalf of Star Aviation and its Airline customers in the correct application
Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
Politely welcome passengers as they arrive at the terminal counter
Compare information on tickets with passenger data to ensure it all matches and is correct
Check bookings and issue boarding passes
Educate passengers about airport security protocols and luggage allowances
Safely direct passengers to the correct gate for their flight
Represent both the Airline and Star to the highest-level ensuring customer satisfaction
Collect and reconcile airline revenue as per airline requirements
Ensure the safe and secure operation of all equipment and assets
Assisting passengers that require wheelchair assistance (using wheelchairs or E-caddy’s and safely operate any lifting equipment such as Eagle Hoists)
Operate and utilise equipment such as Aerobridges, disabled passenger lifts, passenger assistance devices
Perform Boarding Gate duties including public announcements as per our client’s requirements
Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements
Provide baggage handling services
Liaise with passengers regarding missing baggage
Action basic administration duties
Skills and Experiences:
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Essential Skills & Experience
Excellent organisation & time management skills
Strong ability to multi-task, prioritise and meet deadlines
Customer focus to deliver exceptional service
Ability to adapt to changing priorities and situations
Able to work well in a fast-paced team environment
Awareness of EEO, Anti-Discrimination & Harassment legislation
Health and Safety Training
Manual Handling procedures
Proficient in report writing, in plain and clear English
Intermediate skills for Microsoft Office Suite
Capable of using ground to ground radio equipment
