RETAIL MANAGER – DOMINO’S PIZZA KINGSWOOD
Business: Sumbi Pty Ltd t/a Domino’s Pizza Kingswood
Location: Kingswood, 2747 NSW
Employment Type: Full-time, Ongoing
Salary: AUD $75,000 – $85,000 per annum plus superannuation
About the Business
Sumbi Pty Ltd, trading as Domino’s Pizza Kingswood, operates as a fast-paced, customer-focused quick service restaurant within the Domino’s Australia network. The store provides high-volume takeaway, delivery, and in-store customer services while operating in accordance with Domino’s established operational systems, food safety requirements, franchise procedures, and brand standards.
Serving customers throughout Kingswood and surrounding communities, Domino’s Pizza Kingswood operates in a dynamic service environment requiring effective store management, workforce coordination, inventory control, cost management, and customer service leadership. The business is committed to delivering consistent product quality and efficient service through effective operational management, strong team leadership, and adherence to established Domino’s standards.
Position Overview
The Retail Manager is responsible for the end-to-end management of Domino’s Pizza Kingswood’s daily operations, ensuring efficient store performance, strong financial outcomes, exceptional customer service, and effective team leadership. The role requires hands-on operational involvement within a fast-paced quick service restaurant environment and accountability for workforce management, compliance, inventory control, cost management, and operational performance in accordance with Domino’s Australia policies and procedures.
This is a senior operational role suited to an experienced retail or hospitality professional who thrives in a structured, performance-driven environment and possesses strong leadership, organisational, and problem-solving capabilities.
Key Responsibilities
Store Operations & Performance
- Plan, coordinate, and manage daily store operations to achieve sales, productivity, service, and operational performance targets.
- Ensure store activities are conducted in accordance with Domino’s operational procedures, food safety requirements, workplace health and safety obligations, and applicable franchise standards.
- Monitor key operational performance indicators, including labour costs, food costs, wastage, sales performance, productivity, and profitability.
- Coordinate workflow and staffing during peak trading periods to maintain efficient service delivery and customer satisfaction.
- Identify and implement opportunities to improve store processes, productivity, operational efficiency, and service delivery standards.
- Support achievement of store sales and profitability objectives through effective operational planning and resource management.
People Leadership & Team Management
- Recruit, train, roster, supervise, and motivate store employees, including shift supervisors, pizza makers, customer service staff, and delivery drivers.
- Allocate duties and coordinate staff activities to maintain efficient workflow throughout daily trading periods.
- Provide ongoing coaching, performance management, and skills development consistent with Domino’s training systems and operational expectations.
- Foster a positive and collaborative workplace culture that promotes accountability, teamwork, productivity, and customer service.
- Monitor employee performance and ensure appropriate staffing levels are maintained in accordance with operational demand.
- Promote compliance with workplace policies, procedures, and applicable employment obligations.
Customer Experience & Brand Standards
- Oversee customer service delivery across takeaway, delivery, online ordering, and in-store service channels.
- Monitor service standards and ensure customers receive efficient, professional, and consistent service.
- Resolve customer complaints, feedback, and service issues promptly and professionally to maintain customer satisfaction and protect the store’s reputation.
- Maintain high standards of store presentation, cleanliness, food quality, and customer service.
- Ensure products are prepared, handled, and supplied in accordance with established quality, food safety, and service standards.
- Support customer service initiatives aimed at improving customer satisfaction, retention, and overall store performance.
Stock Management & Cost Control
- Manage inventory levels, supplier orders, stock deliveries, storage, and stock rotation procedures.
- Conduct regular stocktakes and monitor food cost variances, wastage levels, inventory usage, and product availability.
- Implement effective inventory and cost-control measures to minimise unnecessary wastage and support store profitability.
- Ensure sufficient stock is available to meet anticipated customer demand while maintaining appropriate inventory levels.
- Ensure store equipment, point-of-sale systems, and other operational assets are maintained and functioning efficiently.
- Coordinate with suppliers and relevant internal support teams regarding stock, equipment, and operational requirements where necessary.
Compliance & Administration
- Ensure store operations comply with applicable Fair Work obligations, food safety requirements, workplace health and safety legislation, and Domino’s internal policies and procedures.
- Prepare and review operational reports, sales summaries, labour reports, inventory records, and performance documentation as required.
- Maintain accurate records relating to staffing, rostering, inventory management, operational performance, and compliance activities.
- Implement and monitor company policies, procedures, and operational guidelines across all areas of store operations.
- Support compliance audits, operational assessments, and corrective actions where required.
- Assist with budgeting, labour planning, cost monitoring, and other administrative activities associated with effective store management.
Skills & Experience
Essential Requirements
- Proven experience in retail, quick service restaurant, food retail, or hospitality management within a fast-paced operational environment.
- Demonstrated leadership capability with experience managing employees, rostering, training, performance, and operational workflows.
- Strong understanding of inventory management, cost control, customer service, and retail performance management.
- Ability to monitor operational and financial performance and implement appropriate improvements where required.
- Excellent organisational, communication, leadership, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure while maintaining high service and operational standards.
- Flexibility to work evenings, weekends, and public holidays according to the operational requirements of the store.
- Preference will be given to suitably qualified Australian Citizens and Permanent Residents.
Preferred Qualifications
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2); or
- At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances, relevant experience and/or on-the-job training may be required in addition to formal qualifications.
- Current Food Safety Certification or willingness to obtain relevant certification.
- Previous management experience within a quick service restaurant (QSR), franchised food retail, takeaway, or hospitality environment will be highly regarded.
- Experience using point-of-sale systems, workforce management tools, rostering systems, and inventory management systems is desirable.
Work Environment
The Retail Manager position at Sumbi Pty Ltd t/a Domino’s Pizza Kingswood is a hands-on operational role requiring active involvement in the day-to-day management of the store and regular engagement with employees and customers. The position requires effective time management, resilience under pressure, strong leadership capabilities, and the ability to coordinate multiple operational priorities simultaneously within a high-volume quick service restaurant environment.
The successful candidate will be expected to lead by example, maintain high standards of customer service and operational performance, effectively manage the store’s workforce and resources, and contribute to the ongoing success and sustainable operation of Domino’s Pizza Kingswood.
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
