About the Venue:
Located along the banks of Lake Caroline in Caroline Springs, Westwaters hospitality complex includes a large bistro, sports bar, lobby bar, over 600m² of event spaces, an extensive gaming room, and the Mercure Melbourne Caroline Springs.
At WestWaters, we are dedicated to creating a hospitality environment that brings our local community together with good food, drink, and company. Putting people at the heart of everything we do makes WestWaters both an employer of choice and the destination for entertainment, celebration, and catching up in Melbourne’s west.
About the Role:
We are seeking a casual Guest Service Agent to join the team at the Mercure Melbourne Caroline Springs. This is a hands-on operational role responsible for delivering exceptional guest experiences throughout the guest journey, from arrival through to departure. You will play a key role in supporting front office operations while providing professional and efficient customer service.
Key Responsibilities:
- Welcome and assist guests in a professional and friendly manner
- Manage guest check-in and check-out procedures efficiently
- Handle guest enquiries, requests, and complaints promptly and professionally
- Process reservations, payments, and daily front office transactions
- Maintain accurate guest records and administrative documentation
- Coordinate effectively with housekeeping and other hotel departments
- Ensure presentation and service standards are maintained at all times
- Support daily front office operations and hotel procedures
About You:
- Previous experience in hotel front office/guest services
- Hands-on and proactive approach
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Professional presentation and customer-focused mindset
- Strong organisational and problem-solving skills
- Experience using hotel PMS systems is preferred
- Flexible availability across a 7-day roster including nights, weekends, and public holidays
- Australian working rights (sponsorship not available for this role)
Benefits:
- Discounts across Oscars Group venues
- Internal and external training and development opportunities
- Employee Assistance Program
- Mentoring from experienced hospitality professionals
- Career progression across 45+ Oscars Group venues
- Reward and recognition initiatives
- Free parking
About Us:
Mercure Caroline Springs and WestWaters is part of Oscars Group, one of Australia’s largest privately owned hospitality groups. Founded in 1986 by the Gravanis family, Oscars Group now operates over 45 venues across Australia spanning hotels, pubs, gaming, restaurants, conference and event centres, chartered vessels, and commercial and residential developments. Oscars Group is renowned for its supportive team culture, career development opportunities, and dedication to delivering premium hospitality experiences.
Apply now and Join the Fun with Oscars Group!
Pay: $33.38 – $46.73 per hour
Benefits:
Experience:
- Hotel Guest Service Agent: 1 year (Required)
Work Authorisation:
Work Location: In person
