About the Role
This is a leadership opportunity where you will do more than manage. You will inspire, influence, and transform.
As the team leader, you will provide guidance to a team of skilled professionals to evolve process standards, deliver impactful improvement projects, and set clear operational targets across Claims & Assessing to ensure process management excellence is embedded across the business.
Position Accountabilities
You will be responsible for leading and guiding your team to:
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Partner with business stakeholders to understand business strategy whilst generating innovative ideas for achieving desired business outcomes.
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Build and maintain subject matter expertise in the Process Analysis practice, including coaching, mentoring, and ownership of the C&A Process Management Framework, processes, tools, and techniques.
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Monitor and report on the process analyst team's outputs and delivery.
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Motivate and evaluate the team in alignment with an internal capability & leadership framework.
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Ensure effective working relationships for the team across the technology delivery teams.
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Participate effectively in daily stand-ups, sprint planning meetings, retrospectives, and release planning meetings.
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Lead the A&G process management community to ensure organisational alignment and consistency in Process Management.
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Maintain effective stakeholder relationships that deliver capability uplift across C&A in understanding and advocating process management techniques and approaches to deliver improved business outcomes.
What experience you’ll bring;
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Strong leadership skills and demonstrated experience managing and developing people.
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Demonstrated experience in business process analysis and modelling (BPMN), including As-Is/To-Be process mapping and data models.
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Experience with industry-standard process frameworks, taxonomies, and governance models.
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Demonstrated process improvement experience.
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Demonstrated ability to effectively engage stakeholders across organisational functions.
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Excellent communication skills, both written and verbal.
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Experience with BIC or similar BPM tool/s.
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Experience with Atlassian tools – Jira & Confluence.
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Experience in the General Insurance industry or Financial Services, or other heavily regulated industries.
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Familiarity with APQC and/or other process architecture frameworks.
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Lean Six Sigma Black Belt, or other process improvement qualification (desirable)
The Benefits of working with us;
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Flexible Location – Work from our Toowong, Kawana or North Lakes offices.
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Extra leave - enjoy a paid 'ME' day and one paid volunteer leave day each year, plus the option to purchase up to two additional weeks of leave
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
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Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
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Employee discounts - You’ll receive discounts on Budget Direct insurance products.
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
About Us:
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
