- Location: Brisbane, QLD; Canberra, ACT; Perth, WA
- Salary Range: $104,898 - 119,116 + Attractive Superannuation
- This vacancy has been identified to participate in VetPaths
The APS 6 Veteran and Family Support Officer (VFSO) role will support APS 5 VFSOs to provide an outreach service in a variety of locations inclusive of ADF bases, industry employers, Ex-Service Organisations (ESOs) and regional communities of identified need. This approach to servicing the veteran community is termed the hub-and-spoke model. The role will involve ongoing reporting to support decisions that inform the national roll-out of other hub-and-spoke locations to support ADF personnel.
The VFSO must have a sound appreciation of veterans and families of veterans’ individual circumstances, working to provide expert advice at the right time with an ability to translate this into guidance for next steps within the Agency or referral to business-as-usual arrangements within DVA. The role requires leadership skills, excellent organisational skills and an ability to communicate effectively with a broad range of stakeholders.
The VFSO is responsible for leading and developing the performance of other staff, directing workflow and managing team resources to ensure the Agency’s business targets are met. In this they work closely with ADF command, ADF Joint Health Command and other Defence support elements and processing areas within DVA. This will often be achieved working autonomously on military bases or in conjunction with other Agency teams.
The VFSO may also have the opportunity to supervise a team of staff who assist with developing and maintaining a national training continuum and Quality Assurance Framework, or a team who manage the flow of information and data provided to DVA from Defence via the Defence Notifications framework. In this, the VFSO will support and provide guidance to other Agency teams to maintain a good appreciation of detail, design and review training documentation, communicate with a broad range of stakeholders, and provide administrative support to the broader Agency.
DUTIES
As an APS6 Veteran and Family Support Officer you will be required to:
- Provide advice and interpretation, including in writing, on complex aspects of legislation to clients and colleagues
-
Work collaboratively and effectively with internal and external stakeholders in order to maintain and improve the level of service provided to veterans and families of veterans. This includes developing strong partnerships with stakeholders including ADF Command elements, ADF Rehabilitation Program, Veteran Employment Industry and ESOs supporting the veteran community
-
Performing representational and outreach activities, including presentations at ADF seminars, veteran advocate training sessions, etc
-
Provide leadership and drive positive performance by mentoring, coaching and supporting all members of the team and section. Deliver constructive feedback, including recognising good performance, identifying and addressing learning and development needs to develop team and individual capability
-
Work within departmental policy and guidelines, demonstrating the behaviours and capabilities outlined in the Integrated leadership System (ILS).
MANDATORY/DESIRABLE REQUIREMENTS
Mandatory
-
Capacity to travel and ability to undertake overnight travel and work after hours and on weekends (if required).
-
Hold a current Australian driver’s licence.
-
Must be prepared to work on Defence bases.
-
Work locations are local Defence bases, ESO facilities and DVA offices.
Desirable
- Comprehensive knowledge of the Agency wellbeing services and DVA entitlements.
-
Experience in supporting veterans and families of veterans in a service delivery role.
ELIGIBILITY
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
-
All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
-
The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.
NOTES
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
The is available below.
.
