Location: Rhodes Support Office, Sydney NSW
Reports to: Roma Bohra
Duration: 12-Month Secondment Opportunity
Applications Open to: Permanent InvoCare Employees Only
Are you passionate about creating clear, practical, and engaging documentation that helps teams work more effectively?
We're looking for an experienced and detail-oriented Technical Writer to join our team on a 12-month secondment . This is an exciting opportunity for an internal team member to broaden their experience, work across multiple business functions, and play a key role in improving operational excellence across InvoCare.
In this role, you'll partner with Process Owners, subject matter experts and stakeholders across the business to develop, standardise and maintain high-quality documentation that supports operational consistency, compliance and continuous improvement.
As our Technical Writer, you will:
- Develop and maintain operational documentation, including policies, procedures, SOPs, forms and business standards.
- Translate complex processes into clear, user-friendly documentation that supports business outcomes.
- Coordinate document reviews, approvals and version control processes.
- Identify documentation gaps, duplication and improvement opportunities.
- Partner with stakeholders across operational and support functions to capture, validate and improve business processes.
- Support governance, quality assurance and document control requirements.
- Contribute to continuous improvement initiatives that enhance usability, adoption, and consistency across the organisation.
We're looking for someone who demonstrates:
- Exceptional written communication and documentation skills.
- Strong analytical and problem-solving capability.
- High attention to detail and commitment to quality.
- Ability to simplify complex information into practical, easy-to-follow content.
- Strong stakeholder engagement and collaboration skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- A continuous improvement mindset and passion for creating effective business processes.
- Technical writing, policy writing or process documentation experience.
- Understanding of process mapping, workflow design and document control principles.
- Experience working within structured documentation frameworks.
- Proficiency in Microsoft Office, particularly Word.
- Experience using AI and productivity tools such as Microsoft Copilot.
- Exposure to regulated, compliance-driven or operational environments will be highly regarded.
- Expand your organisational knowledge and stakeholder network.
- Build specialist skills in process improvement and operational documentation.
- Contribute to business-wide initiatives that drive consistency and operational excellence.
- Gain valuable exposure to governance, quality and continuous improvement practices.
- Further your professional development within InvoCare.
Please submit your Expression of Interest by 31 st August and include a summary outlining your interest in the role and relevant experience.
(Internal applicants should discuss their interest with their People Leader before applying.)
