We're looking for a Data & Reporting Officer who thrives on analysing trends, improving systems, maintaining data integrity, and transforming information into actionable insights. Working within our Practice Excellence team, you'll play a critical role in supporting quality, safety, risk and compliance reporting across a growing organisation and its subsidiary entities.
If you enjoy turning data into insights, optimising systems, delivering engaging training, and helping people get the most out of technology and reporting tools, we'd love to hear from you.
About the Role
Reporting to the Manager - Customer Incidents and Complaints, you'll be the subject matter expert for our Quality and Safety systems and help ensure the integrity, effectiveness and optimisation of reporting, compliance and risk management processes across the organisation.
Key areas of focus include:
• Maintain and optimise RiskMan and Quality & Safety systems to support business operations and compliance.
- Analyse safety, quality and risk data, providing meaningful reports, insights and trend analysis.
- Develop system workflows, alerts, reporting tools and automated processes to improve efficiency.
- Deliver system training, user support and expert advice to stakeholders across the organisation.
- Drive continuous improvement initiatives across systems, reporting, quality and risk management practices.
Why Join Us?
This is more than a reporting role. It's an opportunity to become a trusted systems and data specialist who helps shape how quality, safety and risk information supports decision-making across the organisation.
You'll join a collaborative and purpose-driven team that values continuous improvement, innovation and delivering meaningful outcomes for the people we support.
What's in it for you?
• Maximise your take-home pay with NFP salary packaging, including up to $15,900 tax-free, an additional $2,650 for meals and entertainment, plus novated leasing options and annual leave loading.
- Access exclusive discounts on shopping, groceries, travel, dining, entertainment and everyday essentials.
- Work within a growing organisation where your expertise and ideas can make a genuine impact.
- Brisbane CBD location with hybrid working arrangements available following probation.
- Join a supportive, values-led team committed to quality, safety and continuous improvement.
About You
We're looking for a systems-savvy and analytical professional who enjoys solving problems, improving processes and turning data into meaningful insights.
You'll bring:
• Experience working with reporting, data analysis and business systems, ideally within safety, quality or risk environments.
- Strong Excel skills and experience producing reports, dashboards and data insights.
- Experience administering systems such as RiskMan or similar incident, quality or risk management platforms.
- Strong stakeholder engagement skills with the ability to provide training and system support.
- A proactive, solutions-focused mindset with excellent organisational and continuous improvement skills.
Most importantly, you're someone who enjoys working behind the scenes to ensure data, systems and reporting help create safer and better outcomes across an organisation.
What Do You Need to Apply?
• Right to work in Australia.
- NDIS Worker Screening Clearance (or willingness to obtain).
- Working with Children Check (Blue Card) (or willingness to obtain).
- Experience working with reporting, data management, systems administration or quality improvement functions.
Some people see data. You see patterns, risks, opportunities and better outcomes. Sound like you? We're reviewing applications as they are received, so don't delay.
Questions? Contact: [email protected]
